Bag & Baggage is a locally owned luggage and travel store that has been serving Kansas City since 1980. Known for its great customer service and expert luggage repair, the store offers a wide selection of products including luggage, briefcases, handbags, travel accessories, toys, gifts, writing instruments, and leather goods. Customers appreciate the helpful staff, especially at the Prairie Village location, who are always ready to assist in finding the perfect match. The store features high-quality, fashionable, and durable travel gear, including lightweight carry-on luggage suitable for international travel. Many reviews highlight the advantage of inspecting products in person rather than ordering online, with some noting that prices are worth the quality and service. Repair services are praised for their professionalism, with repairs often completed within a few weeks, and the staff going above and beyond—such as replacing a bag under warranty and helping with parts for travel bags while customers are abroad. The store also offers free monogramming and honors online prices, emphasizing its commitment to customer satisfaction. Overall, Bag & Baggage is regarded as a reliable, friendly, and comprehensive one-stop shop for all travel needs, combining quality products with excellent service.
Fantastic service. I purchased a new carry-on & backpack at Bag & Baggage at the Prairie Village location. The employees there were helpful and informative. They have a great selection and I am extremely happy with my purchases.
December 2025
Performed same-day repair on the zipper of my saxophone case; Good work, reasonable price, very friendly
October 2024
Great customer service and it's the only bag repair place in a 100 miles that does warranty repair for many different brands.
