Bag & Baggage is a locally owned luggage and travel store that has been serving Kansas City since 1980. Known for its great customer service and expert luggage repair, the store offers a wide selection of products including luggage, briefcases, handbags, travel accessories, toys, gifts, writing instruments, and leather goods. Customers appreciate the helpful staff, especially at the Prairie Village location, who are always ready to assist in finding the perfect match. The store features high-quality, fashionable, and durable travel gear, including lightweight carry-on luggage suitable for international travel. Many reviews highlight the advantage of inspecting products in person rather than ordering online, with some noting that prices are worth the quality and service. Repair services are praised for their professionalism, with repairs often completed within a few weeks, and the staff going above and beyond—such as replacing a bag under warranty and helping with parts for travel bags while customers are abroad. The store also offers free monogramming and honors online prices, emphasizing its commitment to customer satisfaction. Overall, Bag & Baggage is regarded as a reliable, friendly, and comprehensive one-stop shop for all travel needs, combining quality products with excellent service.
These guys are exceptional. The store rep called me to obtain as accurate as possible information pertaining my repair that was through samsonite. He also answered and recommended additional models as I was also shopping for a new one. The communication, the kindness to their customers; it goes a long way.
August 2026
If you need your luggage repaired this is the place to go. But it does take 4-6 weeks to get it back. But the workmanship is quality.
July 2026
Excellent selection, staff were very kind and attentive without being obtrusive.
