Victra is a Verizon Authorized Retailer located in Pratt, KS, dedicated to providing an excellent experience for its guests. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, and accessories, along with device protection. The knowledgeable staff, including store consultants and managers, are committed to connecting technology to life in a trustworthy and enjoyable manner. Customers frequently praise the staff's helpfulness and efficiency. Corbin, a store consultant, received specific recognition for her pleasant demeanor and problem-solving skills. Manager Nicole also earned accolades for making the process of getting new lines smooth and quick. The store has been noted for its excellent customer service, particularly for those switching carriers, and for helping customers with varying levels of tech-savviness find the right solutions. However, there have been some concerns regarding communication, such as difficulties contacting the store when picking up new devices. Despite this, many customers leave satisfied, having received assistance with home internet services and new phones, making Victra a reliable choice for wireless needs in the area.
Very knowledgeable, patience, and great at multitasking w other customers
March 2025
Corbin was an absolute blessing. She solved the problem I was having on one phone and set up another new phone. She was most pleasant and efficient.
November 2024
I went in there to get a new line and the manager Nicole, helped us out and made it a really smooth process. She took care of everything and we just had to wait for 5-10 minutes. She was super helpful and knew what she was doing.
