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November 2025 by Orlita Dobkins
Good experience. Very helpful and took care of the concerns
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November 2025 by Syed Rizwan Ali Shah
I wish i could have 0 or negative star for this company, its been 3 days I got the service and after 3 days I don’t
have service and their interest is to charge me $10 extra every month or $100 for tech’s visit. they didn’t care about service.
I cancelled their service and will be looking for other company.
-200% customer service.
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November 2025 by David
I cancelled my Cox service today. Everything about Cox is shoddy. SLOW internet for the price, and sometimes the service is spotty. They need to have a better understanding of the definition of words like 'speed', 'fast', and a technical understanding of what throughput is would be good too. The customer 'service' agent I chatted with took 30 minutes to process my request to end service, with gaps between messages as long as 20 minutes. They are going to charge me $130 for early cancelation, but their service is so bad, it is worth it.
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August 2025 by Cassandra Viar
The manager (keelie) was very rude and wanted to argue with me about the issues I was having and hung up on me. I am looking into any other company than this. It’s one thing that your internet is crap! But having crappy customer service on top of that? What a joke!
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June 2025 by Victor Cabrera
The connection is very inconsistent and is very spotty. I even tried another router, had new wires installed and still got an inconsistent connection. Also near impossible to get connected to someone over the phone for help.
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March 2025 by Matthew Miller
I've had excellent experience with Cox, and have been a satisfied customer for many years. I just wanted to switch to fiber because I heard about its many benefits. Thanks again for your attention to any technical difficulties I have had over the years and I wish you all well!
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February 2025 by Bryan Martell
Our technician Mike came out in the freezing cold to help fix our Internet. It was super appreciated!
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January 2025 by Tyler Chilson
Cox sucks but it's a monopoly in my area
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October 2024 by Christian Dimaplas
employee were horrible. tried to up sell me on internet i didn’t need. tried making it seem like I HAD too pay $120 a month and there were no other options, went on the cox app and dropped it down too 51.40 and now have 0 problems. ridiculous.
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August 2024 by M.M. Escobedo
The stuff is not very helpful they always direct to the 1800/188 numbers!!!
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August 2024 by Sandy Gerber
The gentleman that waited on me was very friendly and knowledgeable. Hook up for the Internet was as easy as he said it would be.
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August 2024 by Sarah Stroede
Prices are outrageous and we have been customers from day one over 30 years. The representatives try to make it the customers fault when a problem appears eg. Our internet service was not working and they said it showed a great reception. When the tech came he had to replace the plug in part because it was old and did not work with the 5g update. Cox should have sent a letter with their bill so I would not have had to go through all that. Thanking God the tech was so kind and listened as I explained the problem. No deals fir Veterans or the elderly.
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July 2024 by Kungfoo Grasshoppa
..just experienced the best customer interaction ever with cox, good job.
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June 2024 by sandra laouini
Employees are always friendly and helpful
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June 2024 by Angie M
Horrible. It is a Friday evening. I rarely watch movies...it is impossible. Every 1 to 2 minutes the movie is interupted with a spinning circle.
