MHC Kenworth is a nationwide network of heavy and medium duty truck dealerships, spanning over 120 locations across 19 states. They offer a wide range of services, including sales, leasing, parts, service, body shop, financing, and transport refrigeration services. Customers have generally had positive experiences with MHC Kenworth. One owner-operator praised the professionalism and care of the shop foreman, James, who promptly fixed their truck in five hours. However, the same customer later faced issues with a recurring fault code, leading to a lengthy and costly diagnostic process. Another customer, Curtis, the night manager, was commended for his professionalism and the timely repair of the customer's truck without compromising quality. Similarly, the body shop staff, particularly Jessie, were praised for their responsiveness and willingness to assist a customer with a non-Kenworth vehicle. In one instance, the MHC Salina location went above and beyond to help a customer with a smashed windshield on a Mack truck, even though it was not a Kenworth. They were able to get the customer in immediately and replace the windshield, allowing them to return home. While one customer reported the staff were not very friendly on the phone, they were willing to complete the repairs when the customer indicated they would take the truck and fix it themselves. Overall, MHC Kenworth appears to provide a range of services and generally satisfactory customer experiences, with some notable instances of excellent customer service and responsiveness.
Great place had a transmission cooler line licking on my peterbilt pulled in at 7:00 o’clock with no appt service guy came out looked at the problem by 8:00 o’clock truck was in the shop by 11:00 it was fixed replaced both trans lines and topped off trans fluid great experience
April 2024
It's easy to answer questions about a place I have been
October 2023
Curtis the night manager at the shop, was professional and got the parts in and repaired the truck in a timely manner without compromising quality. He and his guys are top notch would recommend to any driver.
