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September 2023 by Gregory Shugar
Return policy isn’t great. I’m new to AR’s and I bought the wrong mount. My fault. I figured out I got the wrong one when I opened the vacuumed sealed bag. I was told 20-50% restocking fee bc I opened the bag. Felt that was excessive. Plus no phone number to call or at least I couldn’t find it on the website.EDIT: Your response to the issue at hand tells me all I need to know about your company. The only difference between what was sold to me and what would be returned is the packaging was opened. It was not used or abused or even affixed to to any optic. And just because people read the return policy doesn't mean your return policy is good. I'm letting people know that basically when they buy a product they are stuck w/ it unless they want to pay exorbitant restoking fees.Lastly, with all that said, you can tell the quality of a company with the way they resolve customer issues. It is clear from my experience and the numerous other 1 star reviews you do not have a handle on customer service. If everyone is complaining of the same thing...is it the customer...or you. Think about it. Lesson learned...read reviews first. Just pay the extra money and go thru Amazon.
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May 2023 by elvis p
I recently purchased the Gen 2 Z-360 QD Sling Mount for my rifle . It was shipped promptly . However there was a bit of a challenge making it sit properly in its position . I reached out to Brian via email and he responded right away . I sent him some photos and he assessed them. Then the man called me and we discussed the issue . He spent time working with me and he generously sent me another piece to see if it resolved the issue . I have to say very firmly that Tactical Link treated me very well and as a result I will be soliciting their business again and would recommend them without hesitation . Thanks again !Rating: 5
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May 2023 by Aaron
Purchased an item from them that was defective. I requested to ship the item back so I could get a refund. Tactical Link refused to honor their 30 day money back policy and did not allow me to return the item. They claim that the item I ordered did not fit my buffer tube because my buffer tube was not mil spec. I can confirm that my buffer tube is definitely mil spec. I firmly believe the item I ordered was defective. Due to not being able to receive a refund on the defective item, I issued a chargeback with my CC company. Tactical Link has sent my account over to collections for issuing the chargeback...over a product that costs only $50...total amount for collections is now over $200Correspondence in general seemed rude and unpleasant, I highly recommend all buyers to beware when ordering from them. If there are any issues with your orders such as manufacturer defect, shipping issues, etc, they will cast blame on you first and make you eat the cost. I'll never do business with them again and highly advise all potential customers to be careful when ordering from them.Response to owner: Once again, confirming I have a mil spec buffer tube. I've confirmed this multiple times by measuring the diameter and also checking on my mil spec stocks. They all fit my tube just fine. I am certain the product I bought was defective and not to spec. But once again, please continue to blame me, a paying customer and send me to collections...You're also outright lying at this point. At no point did you give me an RMA number for me to return the product. I communicated to you that I wanted to return the product and was willing to cover return shipping. You refused acceptance of the return which prompted my chargeback as I had no other recourse to recover my money. Now you are bullying me into paying a $200 collection to prevent my credit from being marred. Thank you for your amazing customer service...
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January 2023 by Kelly Still
Earned zero stars for the worst experience I've ever had with any firearms related company, without exception! They improperly packaged a plastic part, then diverted blame to the consumer for choosing a less costly shipping method. Poor communication and horrible business practices. There are many companies available for the parts and accessories that you need, so yourself a favor and look elsewhere!
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October 2022 by Joshua Webb
I made an email inquiry to look into an LE discount, which was quickly responded to by Brian at Tactical Link. The item I needed had to be overnighted due to an unforeseen breakage during training, but by the time I completed my order, I was, "on the bubble" for the daily pick-up. Brian was able to make arrangements to get the parcel out the same day regardless, assuring a timely overnight delivery. You don't get this kind of support everywhere. Tactical Link went above and beyond to make sure I got what I needed to return to work safely and with the gear I needed. They have my business and you can trust them with yours.
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September 2022 by Mack Freeman
Buyer beware ordered wrong part due to incorrect description of posting…and when you make order there’s no update or confirmation email sent about order or it’s tracking info and still didn’t receive even after I reached out to them…want to return the item and I’m getting the run around they keep sending me to a post with no link to request a number to send item back I even called and they keep quoting the same crap…at this point I’ll just take the loss but I will never order from them again…..how unprofessional
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November 2021 by J P
Tactical Link provides a great selection at great prices! While there are lots of folks that do this, there are also lots that take advantage of shifting tides in product availability to price gouge. So besides great prices and a great selection, what's the defining characteristic of the team at Tactical Link that has me writing this review? It's the dedication to their customers that sets Tactical Link apart. Plain and simple, they've gone above and beyond what other retailers would do to ensure their customers are satisfied with their purchases. Thanks Tactical Link!
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November 2021 by Justin Morrison
Tactical link really takes care of all customers , potential and past clients . I was fortunate to get , Brian , who received my email request with questions . Brian called me via phone , twice, to explain product details and walk me through all my questions . I was extremely grateful for his knowledge and time involved .
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February 2021 by Michael
Placed an order with them a couple weeks ago. Once It came in the mail it was not the correct item. I tried getting in touch with them via email phone instagram and the contact us link on their website. Nothing. Customer service is non existent.
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January 2021 by Marcus Smith
Found a difficult to locate BCG $40 under retail. That could have been good enough, esp. in CoVID freak out price gauging time. Add to it the conscious effort to ensure you are you in case of any difficulty in payment processing....in a time of online fraud, even better! But wait, quick email responses with courses of action to get the order out super quick. EXCELLENT customer service too. Not like MIDWAY or OPTIC Planet.... in stock means IN STOCK. Will do so much more business with Tactical Link.
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January 2021 by Cory G
Horrible people. I ordered a mag from them and I received nothing but bad customer service. They refuse to give their name and refuse to call me. Long story short I never got what I ordered and they refused to work with me on a refund. I had to contact my bank to get my money back and now they are threatening me with collections even though I never received anything from them. Do not buy from them. They are crooks.
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January 2021 by Lyle
Always my first choice when prices are competitive due to fast and cheap/free shipping and friendly helpful service.My go to for Forward Controls Design among other things. Selection isn’t enormous but they carry quality, and if they have it I go here first!
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January 2021 by Joshua
This is an amazing company. At a time where other companies are taking days and weeks to ship orders out, they shipped my order the same day. I ordered on a Friday morning and recieved it Monday afternoon. That's incredible in the current climate of the pandemic and "civil unrest". I've made several orders from other companies since all of that started and Tactica Link is one of only 2 companies that made a shipment that fast. That's out of probably 10 or 12 orders from 7 or 8 companies. I'm not upset at the other companies. It's understandable in the current climate. It's just testament to how great Tactical Link is. Not only did I recieve my order in one business day, but they included an extra item as a free gift. I'm not saying that you should expect that with every order. Again, it's just a testament to how great Tactical Link is. It was my first order with them, but it guaranteed will not be my last. They will be one of the first places I check from now on when I'm looking for an item. All that to say, don't hesitate to do business with Tactical Link. They are a great company with outstanding customer service. A++++++
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January 2021 by Albert Wong
I bought an item from them to have it sent to my FFL. My FFL did in fact send their info. The customer service person told me maybe you should get the info directly from my FFL I am using. I told him i have not had any problems with my FFL and did an ammo transfer with no issues what so ever. I told him maybe it went to junk??? Bright idea, let's look in junk folder. The FFL i was using, their email with all the info was in the junk folder. He even mentioned there were a lot of FFL orders that went to junk. So, it is possible a lot of customers who were waiting for their item did not get their item shipped or processed because because you guys were waiting for FFL info and it was sitting in the junk folder and didn't go to the inbox. I am glad i followed up on it. Another issue arises....It is now been beyond the 5-day time period which is promised. It got shipped out 8/11/2020 and now it still has not gotten to my FFL. It is now 8/20/2020. This is really ridiculous. I expected better service than this. No one can give me a straight answer to what happened to the package. My FFL is surprised as well.Also to add to the frustration... Your staff isn't contacting me back nor your fedex representative regarding this. What the heck??
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January 2021 by tawaitai
Tactical Link is my go to online source for my tactical/hunting needs!I had an unusual request being the item/product I originally placed like most peeps (didn’t read the fine print) and really needed to speak to a CS person, in short in a few minutes I got a call from Brad and he took care of my order dilemma with such efficiency I knew I’ve found a source for my future builds & projects not to mention free & fast shipping!My dilemma was the original hand guard I ordered was gonna be too short at 13.5” and after getting dims from BSF Barrels for my custom 24” .224 Valkyrie build the GB would’ve been protruding more than I wanted so I needed to (exchange not return) for the 15” hand guard but because this “Unicorn” item was a (No Return) item I needed to speak to a “live” person to explain it was an exchange & paying the additional cost for the longer hand guard was easily remedied by Brad!He immediately sent me an RMA and also brought to my attention that there was only (1) left in-stock, which I immediately jumped on to secure my order & confirmation!This is the kind of business model I want to give my hard earned money & business to.Thanks Brad!Tawaitai
