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October 2023 by Julie Van Hess
Got exactly what I need. I wasn’t certain what I was looking for. James was fabulously helpful. I didn’t feel like he was trying to sell me something. He wanted to make sure I got the mattress for me.I will go there again for certain.
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October 2023 by Carol Gentry
Hunter and Lucy delivered our new mattresses. They were very efficient and pleasant. They made the process fun. Kudos to them!
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September 2023 by Rebecca McLaughlin
We came into this store and we were well greeted by James. He really was helpful with finding us a nice bed. The store had a warm, and friendly environment. James helped us out with every step and made everything go smoothly. Earlier that day we went into the same store but in McPherson and we were not greeted in the same way as we did in Salina. We were turned away and was told to come back another day. We weren't very happy with that so that lead us to take our business to Salina. We went to the state fair and talked to Jared, the manager from Salina and he gave us his business card that day, so that was another reason why we chose to do our business with Salina. Jared was just as helpful as James was to us. We would actually give the Salina store 10 star rating for all the services that they did and very well. Great job to you two men! We will come back in the future and also recommend you to anyone who needs a bed!
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September 2023 by Leila Walle
James was most helpful again today when I needed to order headboard brackets for my adjustable base purchased 2 years ago. I have purchased multiple products from The Mattress Hub, with much satisfaction each time. Thanks for providing such great customer service!
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September 2023 by Gary Edgerton
Wow …. That’s the best way to explain. From the beginning to the end, nothing but praise. The salesman, James, his knowledge of the products and his personality was top notch. He explained everything and everything went without a hitch. The delivery was also painless. The delivery crew took care to not damage the bed equipment as well as guarding my stuff from getting damaged when hauling everything through my house. Best experience ever. Would definitely recommend to anyone and will be a repeat customer.
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September 2023 by Susan Inskeep
The salesperson on Sat Sept 23 was very knowledgeable and guided me through the process of purchasing a mattress and box springs. I felt confidant in his expertise and ability to make the right decision. He was friendly and I felt like a I had a personal shopper unlike the big stores. I look forward to having my new mattress.
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September 2023 by Jeff Weigel
Purchase was made 8/25/2023. There were a series of unfortunate events related to delivery problems/delays and some damage when the delivery was made. This was documented in the original review expressing my frustration leaving one star. After publishing that same review the regional manager Jared reached out to me and corrective actions were taken. Initially I expected to have the bed home and ready to go on 8/26/2023 unfortunately it took until Sunday 9/3/2023 to get everything to fall in place. But with Jared’s intervention and Hunter and David being willing to come fix the first delivery’s problems on a Sunday I am now satisfied. James at the store was awesome to deal with, very accommodating with questions and comparisons and didn’t pull any of the high pressure sales gimmicks. James also got involved when we were having trouble with the delivery and items being damaged and did what he could to keep the experience pleasant. I am considering the initial poor delivery I experienced to be atypical browsing the other reviews and have been assured the problem is being addressed.Item purchased was the Tempur-pedic ProBreeze medium hybrid 2.0. Bed has a warranty for fifteen years so I shouldn’t be in the market again for a bit but I would definitely recommend the store based on the salespersons and product at this time.
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August 2023 by Kevin Jewell
The guy was super friendly, but told me he was the cheapest around and then I found a mattress that was $100 cheaper. What a huge j**** let’s just say I was a little disappointed which ended up putting me in the state of not being able to go to Salina for a while, but I’m doing a lot better now, and I’ve started making my trips again. Just because one place breaks your heart does it mean all of them well, just a little something I had to learn.
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August 2023 by Jennifer Middleton
We had an excellent Experience today purchasing a new mattress for my daughter. James was very knowledgeable and made great suggestions for us. I felt well informed and not pressured to purchase. We did purchase the mattress, the base, and a pillow. I highly recommend Salina’s mattress hub
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August 2023 by Elyssa Frieze
Amazing customer service!! My parents love their new King Tempur-Pedic bed they bought, and I love my mattress for dorm life. We got multiple freebies with our purchases, and the payment process was very easy. Definitely recommend stopping by The Mattress Hub!
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July 2023 by Scott Jones
Our recent bed purchase at The Mattress Hub in Salina went very smoothly from start to finish! The staff is very knowledgeable about what they sell and the low pressure mode that the sales staff is in made the purchase pleasant and stress free. I also appreciate the fact that the multi-store retailer is family owned and I can honestly say that The Mattress Hub's staff treated us like family as well. Purchase from them with confidence!
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July 2023 by Stacey Lee
We had a very good experience shopping at The Mattress Hub. We are very happy that we shopped and purchased from Mattress Hub.Initially we were a little hesitant to shop at a small town mattress store because they seem to pop up, last a year or so, and then they're gone. Most mattresses have a multiyear warranty so we wanted to buy from a store that would still be there in 5 years if we ever had an issue. We were glad to hear that The Mattress Hub was going to be around for many years to come.Once we went into the store we were quickly sold on buying from them; we knew this is where we wanted to buy a mattress, it didn't matter which brand we chose. The salesman was very knowledgeable on all of the products they sold. He was able to delicately balance everything...the questions that we had, giving us us time to talk, all the while doing the same with other people that came in the store. This really impressed us; never pressured, always supportive but never annoying. He really understood the products but also the stuff behind the poster. His understanding of the various things about sleep and how the body responds to various pressure and postures really impressed us. This made us very confident to buy a mattress from this store.Finally we chose a Tempur Pedic and adjustable base and 2 twin beds. We appreciated the options we were giving during the purchasing. The delivery went great and everything was done in a couple of days. We highly recommend giving these guys a shot if you're in the market for a new bed.
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June 2023 by JR Bicknell
I came into the store, knowing what I wanted. The salesman did a great job of directing me to my choices. He was helpful without being overbearing. I would highly recommend the Salina store.
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June 2023 by colton pitts
Love this place very friendly non pushy people. Went to other stores but we’re over barring. Ask for James he took his time and didn’t rush us. Definitely ask for him he will give his honest option very down to earth!
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June 2023 by Lois Laplant
I received prompt and courteous service from a young man by the name of James Matheson. He was very informative about the differences in the mattress choices and paid attention to what I needed. I will definitely promote this store to my friends and family.
