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October 2023 by Danelle Johnson
This store always has so many gorgeous fun things, I want to buy everything. My favorite are their Judy Blue jeans, if you do not own a pair, you need them in your life.
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October 2023 by Mary Goad
Best place to find your favorite fit of Judy Blue Jeans!Staff is amazing and makes shopping fun and gets you out of your comfort zone!
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April 2023 by Diana Leija
Cute boutique with so much variety! I was so happy to see they had A LOT of variety for a plus size woman to try on. The sales gals were friendly and helpful. If I am in area, I will be back!!
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October 2022 by LaShon Turner
I love the store! Thank you Lindsay for all of your help. You made shopping fun!
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June 2022 by April Goodenberger
I am so disappointed. I placed my order 10 BUSINESS days before I needed it. A week later, I realized I hadn’t received shipping confirmation, so I sent an email inquiring about it. No response. I sent a Facebook message early the same evening, which was read, but not responded to. That was yesterday. Today, I checked for a response after lunch & there was nothing, so I sent one more “checking in” message. Again, read but no response. So I just called the shop. I was informed that the outgoing orders were packaged & in the “boss’” office, but she was out dealing with medical issues & no one else has permission or access to ship those orders.I also own a small business, so I 100% understand how things can happen that are out of our control. However, 2 things happened here that demonstrate bad customer service & poor business practices. 1. If you want the responsibility of owning your own business, you need to take full responsibility. That doesn’t mean doing everything on your own: That means having a backup plan AND backup people. If orders are packaged up, there is no reason why one of your employees couldn’t manage shipping. If you can trust them to run your shop & your social media, they can surely handle printing some labels & making a post office run. 2. They have been posting all over their social media this week about products & sales, but there was not one word said about orders being on hold because the only person able to print shipping labels is out of the office for an undetermined amount of time. I received no email/call/message letting me know that my order would be sitting in an office until the ONE person allowed to print labels comes back. I had to call & do my own investigating because they didn’t have the courtesy to let me know. They didn’t even have the courtesy to answer any one of THREE emails/messages I sent (two of which were certainly read).Lastly, they don’t even care about keeping their customers. I said that I would much rather keep my order & have it shipped overnight tomorrow so I would get it in time. They refused & just preferred to refund me, thank me for my feedback, & tell me they were sorry I was mad over this. (Gaslighting 101: Don’t take responsibility. Send that blame back!) When there are numerous boutiques on every street AND everywhere you turn on social media, I would do my best to maintain my customer relationships. I want to reiterate that I’m not some j*** who thinks someone should place business before their personal life/health. I feel quite the opposite. I am just a firm believer that good business means always being prepared & never dropping the ball on customers. If I had received a message last week letting me know that personal issues came up & shipping orders had to be placed on hold, I would have gotten what I needed immediately from another boutique, but I definitely would not have cancelled my True Betty order. Communication is imperative in a successful business. However, I also believe that losing even one customer over something so easily preventable is NOT successful business. Evidently, customers who place $100 orders only every once in awhile are disposable to True Betty. I hope the “Boss” the 2 girls I talked to spoke of is feeling better soon & will fix these simple things in order to save return customers. They really carry great clothing & accessories. It would be such a sad waste to lose business over pride & poor practices.*Edit to add:As a business owner, I am very sympathetic to “life happening.” I lose my sympathy very quickly when I am not treated with honesty: I was told point blank & under no uncertain terms that YOU told your employee PERSONALLY to not overnight my package.In over 16 yrs of my business & training, one lesson has always been the same: customers don’t need nor want to hear your life story. They come to you trusting that you will respect their hardearned money & give them the quality product they expect in a reasonable amount of time. You not only dropped
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November 2021 by Janet Dameron Gengler
I love this store! They have so many amazing clothes to choose from and the accessories to go along with them. The staff is always super friendly and willing to give any help or advice needed.
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November 2021 by Melissa S
They have such a great variety of clothing and accessories. They are always helpful. I love the fact that you can shop online and have your purchase shipped to your home.
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November 2021 by Sarah Sloniger
Excellent customer service, and excellent selection of gorgeous clothing. A gem of a clothing boutique!
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October 2021 by Carol Brown
I really like this boutique its a small spot for all the things she sells but I shop there whenever I come to Salina its the only boutique I've found downtown that sells plus sizes
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September 2021 by Jane Kobetich
Such a great variety. Staff very friendly and helpful. Great sales truly wonderful experience
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August 2021 by kelli reinbold
Love the owner, she is incredible to work with! Everyone I have purchased with has always been incredibly helpful!
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March 2021 by johanna libal
The absolute BEST boutique in the area! Lived in KC & PHX, Salina is lucky to have such a unique place.
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March 2021 by April Goodwin
Friendly environment and amazing customer service intend on going back
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March 2021 by Heather Lynn
I searched on Facebook for a bag that I have been wanting , and True Betty Boutique & Gifts popped up. I was so impressed with the price , and the nice email thanking me for my order. I ordered less than a week ago and my bag will be arriving tomorrow! I am very impressed with the high standard of customer service and prompt shipping .
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January 2021 by Natalie Threewitt
Love this place. Love the clothes, atmosphere, the uniqueness of the shop and the girls are friendly.