-
March 2024 by Valencia Gutierrez
They did amazing customer service was great! You guys are very appreciated by me thank you ?? I recommend doing services with them!
-
March 2024 by Mark Kreutzer
Great people best service always
-
March 2024 by TJ Fitzgerald
Xavier was very helpful and able to get our tires ordered, delivered, and installed in just a day. We were able to drop it off after hours and we picked it up the next evening after work which was very convenient.
-
March 2024 by Christopher Duncan
Great fast service , friendly helpful staff .
-
February 2024 by Eduardo Garcia Contreras
This is my place to go to for car maintenance needs. Staff is always friendly, and helpful.
-
February 2024 by Kristen Weber
Shawnee Big O Tires has really been good to work with, once we purchased our tires they balance & rotate for free, so we take our truck there for regular oil changes & brake work! Just recently had a nail in a tire they worked us right in & fixed the flat at no cost & got us on our way with a friendly staff! I appreciate the Shawnee Big O tire store & staff & highly recommend for tires & service. Thank you Kris Weber
-
February 2024 by Kristine Dunn
Staff was very friendly and professional. Was in and out promptly and very satisfied. HIGHLY recommend!!!
-
February 2024 by Lisa King
Great staff!! Very knowledgeable & professional. In & out services.
-
October 2023 by Rodney Johnson
First visit was to get my tires replaced. They helped me research the tires that was best for my truck and they were extremely patient and professional. My second visit was last week to get my oil changed and a bulb replaced. Again, very professional and did a great job. This is the first time someone actually followed up with me to make sure everything was done to my satisfaction. I will be taking my truck there from now on. Thank you Shawnee Big O team!!!
-
October 2023 by Arthur M
Stopped in hopes they could get me in without an appointment. I was greeted by Victoria who told me they could get me in! And kept me updated every step of the way. It was a great experience! These guys are awesome! I definitely recommend them.
-
October 2023 by Molly Vaughn
Two months ago I hit a pot hole which caused my tire light to come on. I called Big O Tires in Shawnee and was told come on by and they can take a look (it was 5:00pm store was closing shortly after). They took off the tire and said yes is was damaged beyond repair but they didn't have a tire to replace it. I was told that it would be fine until I could get to another store the next day. They were kind enough not to charge me and sent me on my way.I no more got on the highway and the tire blew out! I was not happy I was sent on the road with the tire in that condition, had I been told I shouldn't drive on it I would have made other arrangements.Fast forward to this week I was in need of an oil change and tire rotation. I received a coupon in the mail so I decided to give them another chance. I made an appt for today at 2pm and arrived ten mins early. Checked in showing the young man I had the $19.99 coupon. He checked me in and I sat to wait. Exactly one hour later, 3:00pm, my car was taken back into the shop. I started the timer on my phone at that time....one hour later, 4:00pm, I went over to the window to see what was taking so long. Stood there for 15 mins watching employees walk around eating donuts and working on other vehicles as mine just sat there with the hood up. I went to the front and asked the lady in the office, Victoria, if she was the manager. She quickly replied "I'm trying to find out where your filter is right now!" (I had agreed to replace the cabin filter). I asked her if that was all we were waiting on and proceeded to tell her that if I knew they had to order it and get it sent here I would have passed. Mid sentence she cut me off and started being rude! That's when I told her how long I have been waiting, put the old filter back in and check me out!! If someone is in a manager position and can't handle simple communication or calmly explain to a customer the situation without getting defensive then maybe they shouldn't be the manager! Upon check out much to my surprise I then find out that this location only carries synthetic oil and my $19.99 coupon turns into a $10 off a synthetic oil change. I look at the young man who checked me in whom I showed the coupon to for confirmation and he quickly claimed he told me (which he DID NOT). I would have had the service done regardless but it would have been nice to be informed (again simple communication)!Once last tid bit of advice for Big O Tires in Shawnee is that they may want to inform Victoria that next time she needs to make a personal call during her shift to discuss why her baby Daddy hasn't paid child support and "why the court trustee's office or state of KS isn't going after him for the money since today was his pay day" she may want to close the door to the office! Or IDK instead of spending 30-45 mins on a personal call she should be informing the customers of why their wait time is so long and apologizing for over booking and taking too many walk ins!I WILL NEVER RETURN TO BIG O TIRES OF SHAWNEE!
-
September 2023 by Joe Julison
Went to buy a complete set of tires for my daughter's car but Big-O-Tire would not sell me the tires unless I purchased new tire air pressure monitors at an additional cost. Long story short I found tires and service down the road. I would shop around if you are thinking about Big O Tire.
-
August 2023 by Patsy Nelson
Excellent service!! They gave me a great deal and switched out all 4 tires in under an hour. Everyone was was very knowledgeable and helpful. I will definitely be back!!
-
August 2023 by Erik Klahn
Big O tires in Shawnee has always taken great care of me and my vehicles. I have used them for several vehicle and boat trailer tires as well as oil changes and service. I would highly recommend them.
-
August 2023 by Austin McCombs
I brought my car in needing 4 new tires desperately. They worked with me and got me in the same day and were very professional and quick. I even forgot to mention having locking lug nuts and they simply called and asked where the key was and got it done. They even reached out a couple days later making sure everything went well. If u need new tires, I’d definitely recommend this location!
