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November 2023 by Jared Pessetto
Don't waste your time and money here. My initial experience with this franchise shop was positive, but it's now under new ownership and has gone downhill. I had my transmission rebuilt here in December 2022, and after it stopped working in August 2023, I contacted the shop to request warranty repair. I was told over the phone that the 12-month warranty was void because an independent mechanic had recently serviced one component of the transmission. I informed the shop's owner that this policy was clearly illegal under federal warranty law, and after his continued refusal to honor the warranty, I filed a complaint with the Better Business Bureau. I waited more than 10 days for the owner to agree to even look at the car and was then told that the supposed problem was a $900 part that my independent mechanic had already ruled out. Don't end up like me: Give your business to a company that won't give you the run-around for warranty coverage and can explain why your thousand-dollar car repair is actually necessary.Service: Transmission
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October 2023 by Jacob Buckner
I don't usually write reviews but had to for this specific cottman's. I was quoted for a great price for a used transmission ($3,500), but beware you're going to end up paying a lot more. The first day I got my car after being fixed it broke down in the middle of the road. Not one or two, but 3 more times my car broke down and had to be towed back! I finally gave up and took it to another shop for it to be fixed and they commented on how badly the work had ben done prior. Please save your money and don't take your car here!
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October 2023 by Brandon M
I called for a quote, in which I was asked to text my VIN to a number so they could find parts. Never recieved a call back. I heard a lot of bad things but tried to give them a chance with a simple quote.
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May 2023 by Vonn D.
THIEVES stole my money claiming they were going to install new valve body in my jaguar Found out they bought used part on eBay
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April 2023 by Kishorebabu T.
My car A/C isn't working from long time. Every mechanic is suggesting me to change the parts. But here they diagnosed everything and made it work within an hour. Highly recommend as budget friendly.
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April 2023 by David Streiler
Beware! I paid to have a transmission re-built ($3500) After 1000 miles it wouldn't go into gear. I had it towed to Jim and he cussed me out saying that he had proof that I had abused the vehicle because he saw mud in the wheel wells. He also stated that the vehicle wasn't designed to tow anything even though it had the factory tow package rated to 5000 pounds GVWR. He lied to me and told me he contacted the dealer and that the vehicle could only tow 900 pounds. He took two months to try and fix the problem and charged me another $1500 for a computer that I did not need and after another 1000 miles the car would not go into gear any Again! At this point Jim thought the problem was due to not ordering OEM parts. He ordered the new piston from the dealer 2 more times since I could never drive more than 2000 miles without breaking down. He had the vehicle for 5 months in the first year and when I left he told me that it was no longer under warranty and that I should sell the car to someone else. Anyone selling a vehicle with a known issue without disclosing it can be held liable for all damages. Jim and his son Seth showed complete lack of knowledge and professionalism. The car broke down again and I just sold it to the junk yard because it wasn't worth putting the money into a new transmission.Service: Transmission
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August 2022 by J Day
Im only giving this place a 2 because I believe the transmission rebuilt was a sucess and nor giving me any problems but besides that. They told me a week and it'll be done took about 3 weeks and i kept calling for updates on my on. I kept getting the run around. Then they quoted me 2300-2400 and i end up paying about 3000. I chose them for what they quoted me. If i could go back in time i would of went somewhere else. Also they dont except debit or credit cards which was a huge hassle for me. I wanted to used my credit card but for some reason they only do money orders. Please dont come here and save yourself a headache
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July 2022 by Danny Bradley
One of the worst experiences I ever had in my life with a car repair.Very rude and disrespectful. And my transmission is still not fixed after being in the shop six times since March 2022.
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June 2022 by Matt Heitz
Took my sons F150 in to have transmission looked at. Jim was fantastic Getting it in right away. He did a very thorough job diagnosing exactly what needed to be fixed. After the repair he asked me to bring it back in 30 days for him to do a follow up check to make sure everything was good. Great service!!
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June 2022 by Mark Donegan
They did a great job on the transmission but a horrible job putting everything back together. hoses and cables were not reconnected or have been falling off.
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April 2022 by Robert Meserole
An honest mechanic and he saved me thousands!!! I called for a quote for a transmission rebuild. After describing what my van did at an intersection he had me do a few diagnostic test on the vehicle. He told me I didn’t need a transmission just had a broken axle, and he was right. If you want a fair and honest mechanic, he’s your man. Thank you!
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March 2022 by Doomzsin johnsson
They said over 4000 to fix a 2000 Volvo because the transmission is rare I found tons online for 300 to 700 totally messed upService: Transmission
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December 2021 by Aaron Graham
Told it would take 1 day too fix but it took 3 day on the 3 day my car got broken into and all of my stuff gone including paper work that could get idintytheft on m didn't have cameras working they don't want too pay the money too upgrade there cameras too work on there computer system your car is not safe out in the parking lot if leave your carService: Transmission
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September 2021 by Jack Knight
Jim at Cottman transmission was very professional and honest with me about the work needed done for my truck. He kept me updated throughout the process. They worked quickly and I had my truck back a lot sooner than expected. 100% can recommend the guys at the Shawnee Cottman transmission for transmission repair or other maintenance you might need.Service: Transmission
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June 2021 by Jake Tavis
4200 dallors later and my stuff still don't run right but he tells me it's my fault
