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April 2024 by Shelley A
I have been at this storage facility for years and of course seen the prices skyrocket. The first several years I didn't use it much at all and when it became a time of need: the communication, service and handling of the situation were horrendous. I recently moved my business after 13 years of leasing and we had to vacate. When I went to use my storage door and the hinge was broke so it couldn't be lifted unless you had three strong peoples and would come crashing down risking your toes. In all the times of need and during office hours no one was ever on the premises nor could be reached by the call service. My first attempt to get the door fixed completely ignored, the second I spoke with another call center agent that promised was going to personally handle and call me back... still nothing, the third (all stretching out over two weeks of precious moving time) and throughout all this time; no fixing/solving issue, no phone calls back, no escalation to upper management until after being so upset that I was able to place a ticket for general manager. Finally, the door was fixed yet never did anyone ever phone, no apologizes or even to report the issue was solved. Lastly, without consent or my knowledge as I did have belongings in unit, the facility placed a lock on it and again didn't notify me. So, when in desperate need my storage unit is locked and of course no one on site (business hours) to come and take lock off while I have two paid workers with nothing to do. During all of this, I believe I should have received a phone call, an apology and possibly even free months of rent for all the undo stress and mismanagement. I cannot wait until I can get my stuff out of this place and hope no one else goes through this with this company.
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April 2024 by Cheyanna Brandhorst
Debbie was super helpful!
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October 2023 by Debbie Walker
Liz is the Best! I’m a long time customer and she always has been helpful.
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October 2023 by Ryan Moody
My rates have tripled over the 2 last two years. The facility cost more than any where surrounding the location for miles.
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October 2023 by Elias Beltran
Good facility. Liz was very helpful.
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October 2023 by Haley Baldwin
Been a customer for several years, all around impressed with their service, quality, and reliability!
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September 2023 by John Bower
Good experience. Convenient location. Liz is a wonderful manager.
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August 2023 by kyle wolfrom
Great! Pleasant experience with Liz! Love having a unit right up front! Easy access and location decent spaces but definitely a wide range of spaces easy and fast renting of a space and again staff is very polite professional nice and pleasant to deal with. Great experience and when I sY staff dealt with Liz and someone from customer support forgot his name but I left a review for him already but those 2 are great
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August 2023 by Marco Pascolini
Great facility! Liz is very nice and helpful!
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July 2023 by David Lambert
Gary good experience with Liz! Everything Great! Graciously took me to see the unit and showed me around the facility.
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July 2023 by Kelly
The girl running the place was very knowledgable and friendly. She was polite and well versed in it all. She answered my questions and was very helpful. I would refer anyone there for sure!
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July 2023 by John Everard
Good experience with Liz! Will rent again soon!
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June 2023 by Shawn Israel
The property’s manager was professional in every aspect throughout my storage rental. Highly recommend this facility.
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June 2023 by MLG VLOGER
Prices getting high, always good service from Liz.
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May 2023 by Belal Haraz
Liz was very friendly and helpful! Nice clean facility!
