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October 2025 by Samantha Zimmermann
Overall a mixed experience, very different from what others have said on here so not sure what happened with my experience. The facility was clean and easy to access. Easy to rent a unit. Everything in between was a mixed experience. I guess I just always showed up or called at the worst times. 🤷
Any time I needed to get in contact with the property manager, I sat on hold forever with corporate. There was nobody in the office when I came by, the manager was always out or had a sign up for being on the property but was not able to get ahold of them by phone. Similarly there were times my roommate tried to get into the unit but my code just did not unlock the door.
Rent was raised several times for the unit over the course of the year, until I couldn't justify paying for it anymore. I rushed to get out of the unit before October rent charged, but the move out scheduling didnt go through properly. I was charged for a full month and can't get a refund. I understand policies are policies, but it just felt like pulling teeth to surrender the unit and I still have to pay for the time I wasn't using it.
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September 2025 by Aviation Angel
Excellent service, safe , and very convenient for in and out anytime I needed to!
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August 2025 by James Reilly Fisher
Just checked in today, didnt have to talk to anybody because of all the information given upon purchasing the unit online. Very clean, hard to find on your own first time because there's units outside and inside each block but I found it within a couple minutes. Climate control is great, ease of access. Perks that they rent parking spots as well. So far good experience. I wish they had dolleys or hand carts available but they dont so remember to bring one!
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June 2025 by Dominique Christenson
I have been K7 Storage, now NSA Storage for 5+ years. Debbie was a great help today (6/4/25) and wonderful in her customer service role. Thank you!
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June 2025 by Ervin Prather
They were very friendly and worked with me for my needs. Work to get me the best price. Unit was very clean when I checked it out
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March 2025 by Colby Hendrickson
Monica is really kind professional property manager. I appreciate all of her help!
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February 2025 by Amy Rainey
Great customer service!!
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February 2025 by Tony Stafford
Excellent
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October 2024 by Jorge Santiago
Great service! Will use again
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June 2024 by Steve Basinger
Very helpful. Cathy was great help.
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December 2023 by Kevin Waite
Great customer service and well run property.
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November 2023 by Michael Hatfield
Heather and her team were great to work with! They went above and beyond when it came to helping me determine which size of storage unit would make the most sense for my needs and then reviewed the available units and their price points in a very comprehensive manner to compare pros & cons. They were then able to come thru with a super competitive rate and a refreshing customer~friendly explanation of what would be required to get the agreement finalized. Heather was even kind enough to take me around the facility and show me a number of the available units in person before ultimately making my decision. I would highly recommend iStorage and look forward to being a loyal customer for as long as I have storage needs to be met!
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November 2023 by Nicole Badders
Awesome and super friendly and helpful!!!
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November 2023 by David Barnes
Alex is very helpful and and very informative
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November 2023 by dusty dec
Alex is the man
