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December 2023 by Melanie C.
I called to get my 2014 Ford fusion checked out I got hooked up with the guy name Anthony Robinson as I was explaining my situation with my car. The first thing he said was to throw the whole car away and come in and get another one all that was fine if I was able to get approved, we started going through the application and he started saying things like I'm gonna put you down as lead to make your application sound better. I informed him that it's just me and my child that live in our household and he put down that I do not pay rent that I live with a family friend, he also told me that if I showed up that same day, I could drive the car off the lot which I never took the car off the lot because then he claimed I needed to have insurance. The whole place is just a scam. Do not go there. They will help you lie on the application to get you approved, then when you come out of pocket on some money, they will not help you out. I asked to get out of the contract even though I already traded my car and put 500 down and they flat out said no I have to come get the car but I don't see why I can't get out of itbecause they have not lost no value on their car. It's still on the lot never drove off the lot.
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August 2023 by Mary M.
I brought my car in for service for the AWD. I told them what the problem was because my mechanic already diagnosed it for me and said it should be covered under warranty and it''s a known issue. It literally just needed a software update. Not only did this place say its not covered under warranty (Still questioning that), but charged $191 diagnostic fee - even though I told them what the problem was! I had to have my car there at 8:30, but they didn't even start looking at it until 1:30 when I called to check on it. I wish I would have read these reviews before going. I will certainly never go back, and likely will never buy another Ford. What a scam.
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August 2023 by Dina B.
They charge $175 for diagnosis Each issue, each issue Let that sink inThey do not tell you when you schedule the appointment -though they continually remind you of your appointment so communication is in placeNothing applies to repairOutrageous
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August 2023 by Sandee W.
Sorry, cannot recommend. Life is too short to tolerate a liar. Find someone reputable, instead.
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May 2023 by deondre M.
Went there to look at a 2018 Mustang Gt. Everything was good at first but I had bad feeling when they gave me the numbers and was telling me I could pay my $1000 a week later and would get my tags. I traded in my old car which they gave me $4k which was fine but why pay a $1000 if I'm trading a car right? On top of them providing a insurance for a 30 days and first note wasn't scheduled til a little over 31 days. Come to find out they never went over the car fax and was trying to sale me a Branded title buyback/lemon car. Was refusing to cancel the deal before I brought the papers from car fax and tried telling me anything to stall time so the bank could approve the loan. That's definitely bad business in my eyes, you guys make it harder for other salesmen's based on the experience I've had. And still trying to make me pay $200 dollars for their mistake. I never gave y'all a dime and never got approved for insurance how it supposed to be
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May 2023 by Tom Flanagan
Good people and knowledgeable
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March 2023 by Shannon B.
PSA....... Do NOT take your vehicles to Shawnee Mission Ford to be serviced! Be warned!! On Wednesday 3/1/23 my husband took our 2019 F250 which he pampers and cleans constantly to get its required oil change/service. Shawnee Mission Ford had our truck for several hours before my husband went and picked it up. we paid the $170 charge and drove the truck 33 miles to our house where he parked it in his shop. on 3/5/23 my husband pulled it out of the shop and noticed an insane mount of oil on the shop floor. we looked at the truck and noticed oil pouring out of the filter and the oil pan. Apparently whoever changed the oil didn't screw the oil pan bolt or the filter on correctly. On 3/6/23 I received a call back from Greg in the service department who stated they would re-change the oil, change the filter and then clean up all the oil on the engine and underneath the truck. Though I was still pissed, I felt that was fair as long as the truck was returned to its original condition. Well, fast forward to today. My husband brought it in for a scheduled service appointment, which was preplanned according to Greg. Greg told us that the service would only take approximately an hour to an hour and a half, but my husband had to run to Work real quick so he left it. My husband returned to pick the truck up approximately five hours later only to find out they tightened the filter and wiped it off. ARE YOU SERIOUS??!!! My husband confronted the service guy and asked what happened to the oil change and the new filter and the service guy said they did not find a leak so they didn't redo the oil change. That makes no damn sense. Of course there was a damn leak. There's oil all over my shop floor and the engine of the truck. Long story short apparently they got authorization to re-change the oil and now this is turning into a seven hour job. What kind of professional business does this? What kind of certified mechanic doesn't screw the oil pan bolt on all the way or screw the filter on correctly? We won't be taking any of our vehicles to Shawnee Mission Ford ever again because we can't trust that the job will be done correctly. I mean God forbid I didn't see the spill and took the truck out and ran it dry...... ridiculous but I guess hindsights 20-20 ......I'm warning everybody else that may want to go there or who has been there double check your car!!Funny thing is when I went up there to complain second and third time all they could say was they were sorry ...... such horrible customer service! And to top it off we're leaving with oil still all over our vehicle, which my husband will have to clean this weekend
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January 2023 by Bob Johnson
I would love to give five stars but I never had the opportunity to take my car there because they can never get back with me
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January 2023 by Jason Stout
Excellent service. I used them to fix repair that were not done correctly at another dealership.
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October 2022 by Marsha B.
Buy a car from Shawnee Mission Ford if you love getting the run around. Buy one from them if you're okay with spending money with them and then having to take your car in multiple times to the point where your car has been in service more than you've actually driven it. Purchase a vehicle from this company if you think it's not an issue to leave multiple messages after telling everyone that there are significant problems with the car you bought and having them ignored. Did I purchase a used vehicle? Yes. With a clean Carfax and the backing of a large dealership with their reputation on the line. Was the conversation had prior to purchase that a full service on the vehicle would be done and the car would be in tip top shape for me when I bought it? Yes. Did my car then sit for 2 months "waiting on a part" only for me to get it back for it to have significant computer issues that I TOLD them about when I took it in? Indeed. Oh and this was after getting the run around for a month before that. Oh? And the issue I was told was "just the jack and spare tire moving around"? Yeah, it's for sure not.In conclusion, just go spend your money somewhere else.
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August 2022 by Luke H.
We need to be heard. Dont go here.We ordered a Bronco 2 years ago and it finally showed up! We were SO excited! the wait wasn't an issue, that was supply chain things that no one had control of. THE PROBLEM CAME when we arrived to pick up the car we ordered from Ford.com and were placed with this dealership. It took us 6 hours at the dealership to pick up a car we had already ordered and supposedly sent in applications for the loan so it was going to be fast. It took 6 hours. We were the only customers in there for a lot of the day, so it wasn't due to it being busy. I can only guess that it was a tactic after what happened to us there. The salesman was great and we have worked with him for the interim 2 years so that part was fine. It was the finance team that was Abhorrent and actually Used illegal tactics to coerce us into getting an extended warranty. We were told that the interest rate was going to be 6% and I knew that was too much so I asked for them to do better. The finance man Tony came out and said "they couldnt sell us the car without the warranty" and he could do 5.5% and that he could give us a better deal on the extended warranty. That rate was still Over market rate, and my credit is 815 with plenty in the bank and income, so I know that was a tactic on their side not due to our finances. I pushed back, and [who I was told was the manager] Marlena Morgan came out and told us IF we buy the extended warranty we could get 3.9% and if not we would have to now pay 7%She said that the bank wouldn't take a loan if we didn't purchase the warranty. And that was the final answer. We opted to get that since we were told in no uncertain terms that was the only way to get market rate interest. I am not used to buying new cars so I didn't know better till later. I called the bank. That is not true. They don't, and NEVER have required that a buyer purchase the extended warranty. FURTHERMORE after some research it is ILLEGAL to tie purchase together in that way. [Its called "Tied Selling" feel free to look it up. I wish I had known before going.]We were lied to to make us spend THOUSANDS of more dollars than we had to. I just got off the phone with Marlena, she told me [and I have a recording] that I was mistaken. "We must have had a lot going on that day and didn't remember". My wife was there. I was there. I made sure to ask why we had to buy the warranty to get the interest rate. She said it was the bank policy. That was a lie. It was Illegal. I am so angry at this. UPDATE: just off the phone with the GM Jeremy [who made sure to let us know that he was having a good day and that our problem wouldn't make it a bad day]. He doubled down and said that it must have been us confusing the part when Tony said "we can't sell you this car without the warranty" or when Marlena said "we HAD to get the warranty or the bank wont give us the loan". I recognize that he has to support his staff. I also recognize that I have the power of the internet to let you the customer or potential customer know that THEY LIE AND THEN TELL YOU THAT *YOU* DON'T REMEMBER RIGHT IF CONFRONTED. WE love the car, buy one from someone else.
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June 2022 by Tylar S.
They are Price gouging like crazy and don't care about people. Went there because website shows one thing and then they say that it's $7k above sticker price and would be $15k more if we were farther away. For that price I could buy another car. That is complete switch and bait. Worst dealership I have ever been to. Corporate Ford has even said that they are working on stopping bad dealerships like this one because they hate your customers. I hope adore reads then.I have had 5 Fords in the past and I can't see myself ever owning another Ford as long as dealerships like these are around. Everyone stay far away from this place. They will increase price because they hate people. Will be reporting to the Better Business Bureau for false advertising. If I could put zero stars I would.