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September 2023 by Alexis Ross
bought a fridge I saw from the window after speaking to John over the phone it was delivered the next day and after getting a great deal. Great customer service and will definitely be buying more from Bates in the future.
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June 2022 by Zach Etzel
Not sure who I talked to, but I simply try and call the number listed on Google in order to have some questions answered about them buying our used refrigerator. I was greeted with an extremely rude person. I decide to hang up and not deal with them and I receive a call back from them asking in the same off-putting tone "What did you want?".I don't know if I've ever had worse customer service on a phone call simply calling a place of business.
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June 2022 by Laura Rilinger
I got a used dryer and it was exactly what I was looking for! I got it home and it was quiet, clean and it dryed my clothes in 20 minutes! Thank you!!! Amazing!!
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March 2021 by Brian Abbott
A great family owned used furniture store. Follows covid protocall. Friendly staff.
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March 2021 by Jaye Parkerson
I have used Bates appliances all my adult life. I find quality appliances and he hauls off my old appliances. I trust him.
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January 2021 by Jessie Fuqua
Bought a washer and it has worked great. He delivered the washer and hooked it up and took my broke washer. Great customer service.
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October 2020 by Bev Clark
My washer quit in the middle of a load. I called and they had a washer here, set up all within an hour! I bought my first appliance from them over 20 years ago and will never buy a used appliance from anyone else. Thank you!
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February 2020 by Robert McCanliss
Bought a washer and it has worked great. He delivered the washer and hooked it up and took my broke washer. Great customer service.
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September 2019 by Marja Fletchall
Great customer service. He stood by his word.
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March 2019 by haley arbogast
Amazing customer service. I needed a washing machine ASAP and he was willing to deliver within 1hour of my purchase. I appriciate how prompt and efficient he was
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July 2018 by ALeaR M
Great place great people!! Thanks Bates! DFVA
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May 2018 by Miranda L.
Refrigerator broke down and they delivered that same day. Not only delivered an almost brand new, freshly cleaned refrigerator, but also hauled the old refrigerator away! And the best price in town! Absolute lifesavers!!!
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October 2015 by Kelly M.
Excellent customer service. Bought a new dryer, because i thought ours went out but turns out I need an electrician instead, owner was nice enough to tell me up front, explained it all, after he had already delivered the new appliance, I may add, he took the new one back since I didn't really need it and was able to apply the money towards a nice dishwasher instead. Super nice guys. Prices are affordable. Great business ethics. Would definitely recommend. And they warrantee all their products, define plus.
