-
March 2025 by Carla Breeze
Unstintingly honest sales staff, who are also extremely knowlegable, not to mention attentive & adaptive to those with physical conditions or disability (using crutches in my case). Initially I would have preferred to go to Apple Store but discovered it was’nt necessary given Best Buy’s service.
-
March 2025 by Clarisa Pressgrove
I have the best buy plus membership and I couldn't be happier with the level of service I receive everytime I visit the geek squad.
-
March 2025 by Random Person
Everyone was super helpful and they have a wide variety of products to try and suit all needs.
-
March 2025 by Ian Schepp (Watermelon2177)
Service was slower than molasses on a hot sidewalk.
-
March 2025 by Kenny
Poor customer service
-
March 2025 by Juli Crenshaw
Needed to replace the glass protector screen on my Samsung phone. The tech replaced it for me!
-
February 2025 by D McGregor
Run down, almost empty of merch the exterior is dilapidated. However the staff is knowledgeable and it does have hard to find items in stock Best Buy has seen its hay day do to the internet unfortunately but it does allow you to see what you getting and interact with real people for assistance a good store fallen on hard times.
-
February 2025 by Natalie Nations
If I could score 0 I would. Overpriced merchandise with a horrible return policy. Then they want you to pay more for a membership to extend the return date. Absolutely horrible we will be taking our business elsewhere
-
February 2025 by Roxanna Ford
Got a washing machine from them in August broke down by the begining of feb said they had to replace it 3 times they set up drop off times still have yet to see the new machine and its been over 3 weeks and the customer service there sucks
-
February 2025 by Curtis Olson
Not bad... just looking
-
January 2025 by Trenton
Disappointing Experience with a Few Bright Spots
I recently bought a $1,500 TV from Best Buy, and while the initial purchase experience with one employee was excellent, the follow-up was a complete nightmare. The person who helped me pick out the TV was fantastic—knowledgeable, helpful, and genuinely interested in making sure I got the right product. Honestly, they are the only reason I’m not giving this review a 1-star rating.
However, the rest of the experience was awful. Somehow, the TV was charged to the wrong card, and when I called to resolve the issue, I was told I needed to bring the TV back to the store. After lugging it out of my living room and back to the store, I was told I had to wait a few days just to buy it again on the correct card. To make matters worse, when I called for help, the staff on the phone were dismissive and rude. One lady outright refused to assist unless I came into the store, even though I offered to send someone on my behalf. I was even told the manager wouldn’t help me either.
The majority of the employees I interacted with were unhelpful and seemed like they didn’t want to be there. It was as if they were annoyed I dared to spend my money at their store. Honestly, 90% of the staff need to reevaluate their customer service skills. The remaining 10%, including the amazing guy who helped me pick out the TV, deserve all the credit for why I’ll even consider returning.
Best Buy, you need to do better. I could have bought the same TV from Amazon for the same price, but I came to you for the personal experience. If not for that one incredible employee, this review would be much worse.
-
January 2025 by Ethan Hunt
Carter Tappin is my favorite Best buy employee
-
December 2024 by C C
Good service and price.
-
December 2024 by Patrick Lowrie
Geek squad did an amazing job looking into answers and taking time to look at my device. Thank you again geek squad
-
December 2024 by Charlie Welch
Good place to buy electronics without having to wait for shipping.
