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October 2023 by angel bayless
Angela was amazing. She helped me get a vehicle. My credit wasn't real good, so I wasn't able to finance with a bank. I'm a single mom that was in need of a reliable vehicle with low payments. She found me one and I was able to drive away the same day with my new car.
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October 2023 by Heather L
Great staff. Very friendly, I was in and out with a new car very quickly. My salesman was very informative and answered all the questions I had. If you decide to go to carhop ask for Shawn and he'll get you driving in no time.
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October 2023 by Jaye Diaz
If I could give 0 stars I would. This place and these people are crooks. My entire front end suspension system needs replaced and I made it aware before I signed everything and was told “it’s just Topeka roads and because it’s a Kia” I took it to an approved shop for a diagnostic and the shop said the suspension system was in very bad condition and the both front end strut assemblies, both front end sway bars, and a lower ball joint need replaced. It is a $1600 repair for a car I JUST got a week prior for issues that were there BEFORE I got the car that they neglected to take care of prior to purchase. Carhop refused to fix the issue even though it was very obviously an issue BEFORE I got the car and I made it aware to the sales person. Carhop said it wasn’t their problem. They do not care about the people who come in. They just hurry to get the vehicles out and fail to fix any repair before the purchase.NOT TO MENTION they took double payments for no reason when I was not behind on payments and they REFUSED to refund one of the payments. I expressed that I needed the money for other bills and they did not care. This place has a bunch of crooks who only care about screwing people over and lining their pockets
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September 2023 by Ang Jan
The best service ever Jocelyn was probably one of the greatest sales person I have ever worked with. The way she presents her self; I know "is" her true nature out there in the world: caring, empathetic, and invested. Hope everyone that comes to car shop here is lucky enough to be provided by her astonishing greatly appreciated services! She worked with me every Bump and snag we hit and got me in a car same day! Go see Jocelyn
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September 2023 by Kayla swager
Absolutely terrible place to get a car. I’ve had the car less than 2 months and it has had major issues they won’t cover. I also went to school after my first two payments and they refuse to push one payment back by just two weeks until my first check from my new position comes in. So don’t start a new career path if you are an average person in 2023 who doesn’t have the means to save money when your bills and childcare expense is out of this world. They will tell you to just bring the car back. Because they do nothing for you as a company
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August 2023 by Misty Cook
Jocelyn was AMAZING. She worked incredibly hard, and even stayed an hour past closing time to ensure that I got to leave today, not just with an acceptable car, but with a car I can be PROUD to be driving. She was the only salesperson on site today, yet she still made time for me and did so with a smile on her face. So happy that I came here first. I would definitely recommend CarHop and specifically Jocelyn to anyone that needs a new car, but may have a bit of a bumpy credit history.
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August 2023 by Harley Bailey
I’m 100% happy with the way things was handled today! I went in there to get a vehicle and I may not have gotten what I wanted as far as a 3 row but I got a decent car. I’m happy mainly about the customer service. Jocelyn was amazing super sweet and handled everything so professionally! I would hands down recommend her to anyone ! She was so sweet and the time and effort she put in on getting me a car I couldn’t be more grateful! Thank you ?
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August 2023 by Ally Chundak
Shawn is seriously the best and deserves a raise. They walked through every step and made sure I understood the process completely. Shawn went above and beyond to get me in the car I wanted and showed so much kindness. Also, the receptionist decorated and painted the entire place! It was so welcoming and they even turned an unused office into a play area for kids. I don't have kids, but I think that is such a wonderful idea. Everyone I talked to had a great attitude and really made my experience exceptional. Thank you, Shawn and the two lovely ladies that I forgot to ask your names!
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August 2023 by Piper
Shawn was really helpful and understanding to my situation and first time purchase and financing of a car from a dealership. He was super patient and friendly and created a great experience. Will definitely come back when I need another upgrade :)
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August 2023 by Laura Miller
Went looking around town to see what my options were and what I would need to buy a vehicle. I stopped in and Angela immediately started working on finding me something in my budget and with my credit and amazingly was able to get me into something with no money down today. She was very helpful and explained things so I was able to understand them.
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July 2023 by Joelle Kitts
Ms Angela is the best I called told her about my situation and I am driving home in a car today. They stayed within my budget and they work with you
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July 2023 by Danson Foley
They help you out when you truly need it, went above and beyond to get us back on the road. If you ever stop in Ask to talk with Shawn truly an amazing guy!!!
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July 2023 by Zander Thouvenell
Jocelyn and Shawn were amazing and helped me get into a vehicle. I only had 600 down and got a nice car. I would recommend going here. Photo of my new car below.
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July 2023 by Mark Javaine
The sales man Shawn helped me with my situation helped through the approval process and got me a good vehicle that fit my needs. The vehicle that I needed and was in my price range wasn't ready when I originally got there but thier team worked hard to get cleaned and ready for me to take it that day. Great experience would recommend anyone who needs a vehicle and wants to deal with people that work with you and not their commission come here.
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June 2023 by Matt Smith
Angela is the best manager for carhop. She has went far and beyond to get me and my family a better car. She deserves way more than 5 star ratings
