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January 2024 by E M
They have a much better selection than a box store or even the appliance store I was going to across town. Prices were competitive and the salesperson was very helpful and knowledgeable. I am so glad I found this store.
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November 2023 by LIla Van Horn
The business is clean, well lit and the help seemed knowledgeable and friendly.From past experience with them I was expecting better prices than at the big big stores. Nope. They were right on par with the competition and their delivery options were $$$.
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August 2023 by Robert Duane Stukesbary
Checked major appliance "in store" extended warranty vs. manufacturer warranty for 10 month old purchases. FD saved a few hundred dollars compared to the manufacturer offer.
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May 2023 by Tina Meier
We are still waiting on things that we picked out back January 16 and it’s almost June. I’ve gotten the runaround about where it’s at when we can get it so on and so forth can’t get a straight answer out of these people.
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February 2023 by Robert Stambaugh
Very nice place to shop for kitchen appliances. The staff were friendly helpful, and knowledgable of the appliances we were o treated in.
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March 2022 by Dacarpenter Sawenlogs
Terrible, I do kitchens n baths remodel for a living, not the cheap ones either.....Allways the same service, down right embarrassing, client ordered appliances one yr ago an they struggle to get everything in, they did not have a problem taking these folks money, but want to strongarm an bully the homeowner, telling her she has to have it all delivered or nothing at all.....above range not everything else......poor customer service.....wish they could do better.....
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December 2021 by Geri Turvey
Easy to work with, good pricing, good availability of product I needed.
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August 2021 by Kayla Webster
Factory Direct is a great inexpensive place to shop. Good variety of appliances. Though they could work on their customer service. I felt that I was more of an inconvenience then a customer. Especially when trying to set the time for delivery.
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August 2021 by Allison Lewis
Very disappointed in Factory Direct with our latest dishwasher install. We bought a dishwasher in the Spring of 2021 and paid to have it installed. They were great at getting out quickly to get it installed. However, in the process of installation they turned off the hot water to our kitchen sink without us knowing. Our turnoffs are unaccessible unless the entire space under the sink is emptied and you have to crawl underneath to reach them. The crew hooked up the dishwasher and did a test run, said everything works and left. 30min to 1 hour later I go to use the sink and I have no hot water, not even a drip out of the faucet. Called them up, they denied ever touching it, husband and I looked everywhere and found nothing (plumbing is not our forte.) Had to have a plumber come out and get it working, and was told that the hot water was turned off. Factory Direct employees denied over and over it wasn't them, however that was a lie.Then I go to load my new dishwasher and the installers forgot to empty all the warranty and registration paperwork before running it. So now I have a brand new dishwasher full of wet paper all over the inside of the unit. The apologized, but oh well I guess I will just clean all the paper that is stuck everywhere and clogging things up! I then requested new registration paperwork from Josh. Well for 3 months Josh has done nothing to get that paperwork to me. I now have an issue with my top rack and can do anything about it because the dishwasher wasn't registered.I am beyond frustrated with Factory Direct and their lack of help. We have used them for years for appliances and I don't think that will be the case anymore, they took my money and could care less!
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August 2021 by Heather Moffet
We walked by four different employees and no one even acknowledged that we were there. I don’t care what kind of products they sell, I would never purchase anything from them. With that type of employees they are not customer service centered. Horrible experience!!
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April 2021 by Cozy Little Kay
Factory Direct is a great inexpensive place to shop. Good variety of appliances. Though they could work on their customer service. I felt that I was more of an inconvenience then a customer. Especially when trying to set the time for delivery.
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January 2021 by Chris White
Have been buying appliances from them for years. We even got a new shower door from them. They are very helpful and always willing to help. Will not go anywhere else.
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January 2021 by Jo Hamilton
Great fast service and quick delivery.
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December 2020 by Judy K.
Tried to purchase a stove from their Topeka Store. The stove was not in stock and had to be ordered. First they said it would be in December 11th. That later was changed to December 14th. My husband went there on December 14th to ask where the stove was, and he was told it was in Kansas City. He was told it would be delivered on Friday, December 18th., and he would receive an early call letting him know the time of delivery. He finally called after 11:00 A.M. on the 18th, and was told the stove wasn't in. He went over to Factory Direct and they gave him some song and dance about there must have been some miscommunication. He asked to speak to the manager and the manager told him the best thing for him to do was get a credit on his charge card!!!!! How's that for being a manager and running a business. Does this encourage people to shop at your store?? Never would I go there again and be lied to by a bunch of losers who didn't even care about making a sale. Factory Direct has the sales from the construction business and they don't care about the individual that comes in off the street to make a purchase. BE SMART AND SHOP SOMEWHERE ELSE FOR YOUR APPLIANCES.
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December 2020 by Greg Wells
Great experience in every way. They compared prices on each of four appliances and matched if not already lower. Install was perfection. So glad I bought from them.