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July 2023 by Dawn B.
Ordered a bathroom vanity online and went to the store to pick up. Went to the customer service desk to let them know I was there to pick it up. Had two ladies both tell me different things and where I was to go. One told me to go park in the "pro" section. I assume this is the contractor pick up at the end of the building?!? I was told it would be 10-15 minutes and to park and someone would be out to load it. After 30 mins I went back inside and asked the cashier for help and he acted like he couldn't call anybody to assist me. I asked what I was suppose to do...wait another 30 mins.?!? I understand he was a cashier and had a line but he could have called a supervisor or a lead to assist me on the status of where the vanity was. Thankfully I found Tricia and she went and got the vanity for me within 10 mins of asking. I appreciate her doing so and helping us load it in the truck.
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May 2023 by Tony L.
Crappiest customer service I've ever received in a while.Don't expect them to get off their phone to help you out when they give you the things you order that are behind the counter, don't expect them to help or offer to help to get it out to your vehicle because they might break a nail.
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March 2023 by Richard Harrell
My wife and I bought a house this last year that needs alot of help. It's that time of the year to get ready to get a jump on spring projects and our new yard is a big one so we've been spending alot of money and time in the local garden departments but we fave found we get the best customer care and products from our local Home Depot. They know us there now and we feel good about going to our local Home Depot to buy all of our home needs and it has alot of needs! We think our Home Depot is a great place with really helpful people
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February 2023 by Kellee W.
Nick and Walker in the gardening section were extremely helpful. Will be looking for their help next time I come in!
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February 2023 by Jt R.
Five stars for the sales people that helped us with a refrigerator purchase a couple of weeks ago. Less than five stars for the delivery service and subsequently the 'repair' service that came after. Once we picked out a new one we were told the delivery people would call the day before delivery and then call again just before they were to arrive. That was important because we had some construction going on here when our refrigerator quit and the people working here said they would move their trucks to let the delivery have room. Anyway, no calls at all. Two guys showed up and carried the new refrigerator into our house. That's part one.Part two. After they left, I had to remove the handles that they had installed because there was still plastic film hanging out.Part three. The corner of the refrigerator door sticks up a little higher than the freezer door.Part four. The whole unit rocks back and forth diagonally. It's no where near level.Part five. It runs non stop. Always. Unless a door is opened. Close the door, it starts running again.Part six. We went back to Home Depot and complained. They said a service call would be scheduled. At least this time the 'technician' called first. About five minutes before he arrived. He said the doors are not level on purpose. It allows for the additional weight of items stored on the door. Huh? Really? Just call me stupid to my face if you think I believe that. He then said he would order a replacement for it because it should not run constantly. He also levelled the thing so it doesn't rock anymore. Not a total waste of time.It turns out Home Depot contracts out the service and delivery instead of hiring their own people. Apparently the contract goes to the lowest bidder. So, we will still shop at Home Depot, but positively will not ever, never, absolutely, positively buy anything that needs to be delivered. If we can't carry it out ourselves we will go across the street to Lowes or around the corner to Menards. Now we know why Home Depot offers free delivery. It's worth less than free. As for the refrigerator itself. It's a huge disappointment. Lots and lots of wasted space inside because of the lame shelf arrangement. No more Fridgedaire and no more Home Depot delivery. Not in this house.
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August 2022 by Deborah F.
I like Home Depot; good customer service and BEHR paint is an excellent product. Also, they have their mis-tinted paint available for purchase for all customers, unlike Sherman Williams who sell their mis-tints to a select few. Will not buy from Sherman Williams any more.
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April 2022 by Lisa Ramos
Was there yesterday to get the 5 for $10 mulch. Bought 10 bags, was with my 75 year old mom and I have bad knees. Had to put in car ourselves. there should always be someone in your corral at all times. Will not come back to your store ever. I will pay a higher price. Work on your customer service.
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December 2021 by Patricia M.
The pro desk was a useless nightmare, the service people were a nightmare and some of the product was flawed. The computers don't communicate with each other, nor do the service people. They sent stuff that we didn't order so we had to have it picked up and what we wanted delivered. The delivery was left on the curb and the return was not credited until I went in to jump up & down about it. Three fourths of the way through the project they were out of the trex product I was using in any color, and replaced it with fiberon in a different color. The list of things that went wrong goes on and on - I will NEVER go to Home Depot again!
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August 2021 by Connie L.
Never use home depot for kitchen cabinets!!!! We ordered them 4 months ago and have been screwed around since. We have also had to pay around 3000$ more than y estimate! Our new cupboards were finally delivered a couple of weeks ago and are still sitting in our small kitchen in boxes. Very frustrated and mad.
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July 2021 by Janice Geneva
Great customer service! Def the place to go for home repairs.
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April 2021 by Mary Harris
They had a great price on vegetable plants, well organized, and helpful.
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January 2021 by Rachel F.
This store is terrible. They do not communicate with the customers and do not tell the customers correct time frames. When you go to pick up items, they do not have them ready. They cancel orders without telling the customer. They are beyond disorganized.
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October 2020 by Arlene Gautier
Also have what I want. But, it is now or a man's store. There are other stores that are nicer for women... Just my thought.
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October 2020 by McCart Party of 5
Terrible, first the lady out there working didn't no anything about what was out there. After 7min of waiting on someone who did, I was told that even though the website said there were 59 of a block I was looking for that they didn't have any and the count was off.
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October 2020 by Justim Myerz
awesome place! great staff! Love everything about The Home Depot!!!!