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March 2025 by Ann Young
Fantastic service. Manager came to check my friends car at the SV out patient service. Bent over backwards to help my friend out. Gave us a ride to her house and is going to pick her up and take her back to Topeka to pick up her car.
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February 2025 by A
Poor customer service upon arrival by 2 older men that know all to well what 'common courtesy' is.
10+ min AFTER they looked up to see me walk in & proceed to the counter I thought surely 1 would acknowledge me w/no one else in line or on phone, but NOT SO MUCH AS A GREETING/SMILE!
They even looked past me to see a customer come back in from smoking, but said nothing.
It felt awkward not to be so much as acknowledged upon entering. It was rude & appeared neither one cared whatsoever about the business, it's customers, or their job/role!
After taking a couple calls & about 5 more minutes, I was very appropriately helped & waited for my vehicle to be completed.
I would recommend this GY for tires/ basic service!
They are overall trustworthy, but be specific about needs/service, & ensure it's completed prior to leaving.
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February 2025 by George Williams
I take all my vehicles for service and tires. Great experience all the time.
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January 2025 by Jason Leiker
I was in there on 12/27/2024 I thought I could trust this place because I have used Kansas land for many years and other areas. However, when I explained my issue to the service tech stating that I had a noise on the back of my car on the passenger side rear, he sounded like he didn’t really want to hear what I wanted to say. When I looked over my paperwork more, it showed that they did a full diagnosis on my vehicle. I did not authorize them to do anything other than checking the noise on the back passenger rear however they chose to go and check everything else out sitting there saying I need a tie rod ends Telling me that my front struts are weak and then doing unauthorized diagnosis on my check engine light The thing is, I never gave them permission to do any of that other than just checking for the noise on the rear But yet they charged me $100 for a diagnostic fee. What a rip off. Then they came up and explained everything, and I asked the individual which was the service clerk at that time If they had checked the noise in the back, he goes. Wait a minute I have to go back and check. Really amazing how I asked them to do one thing and one thing only but they turned around and did quite the opposite I wanted to say something, but I held my breath be aware of these shady mechanics on how they treat their people and how they rip people off so like always I turned around and paid the hundred dollars anyways and still, of course had the issue so I finally took it up upon myself to go buy a jack and jacked up the car and only to come to find out that there was a loose bolt on the rear shock and failure on the shock itself had the mechanic of actually took time and push pushed up and down on the back tire he would have noticed this so honestly, it makes me really believe if he even looked at the back end of my car or my vehicle for my issue that I stated what is really funny my son who is not a mechanic helped me out with this issue yes, I work on my own vehicle vehicles and if you think you’re gonna pull a fast one on me think again twice I replaced the rear shock tightened everything and the sound went away really amazing The bottom line is what I should do is ask for a refund or at least half of my diagnostic back after all, I feel like I was not treated fairly oh yes, I will be making contact with the manager and we can go one or the other way and I’m hoping I do not have to go and report them to the Better Business Bureau so everyone needs to be aware when they take their vehicles to a shop you should be able to trust them to the fullest extent but obviously, this is not the case, after speaking to several people around the community And other mechanics, they stated the same thing That how can you miss something like this? A true mechanic would not have missed any of this on the back? Maybe this technician needs to take a little bit more time to actually look for the problem instead of saying there isn’t a problem with there was problem The honest truth is I am very upset and not only that I am very disappointed, and I have lost all faith against all mechanics, it is hard to trust and they wonder why many of us do our own work on our own. I am not buying that I need all this done And I can tell you right now I already went to a trusted mechanic and they told me there was nothing else wrong so stop with this up selling stop ripping people off and are you crazy? You were going to charge me $1800 or close to 1600 dollars if you would’ve done these repairs that is crazy $180 an hour for your mechanic that did absolutely nothing I would really appreciate this mechanic or technician apologizing for his actions or the manager making it right with me by either giving a full refund or half of my money back for this it is really bad when I knew right there that I was being messed with with dishonesty so honestly, I will not ever be using Kansas land anywhere else except for my hometown moving forward at least in my hometown the mechanics here are fully trustworthy and they don’t sit there and rip u off
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November 2024 by Paul Mills (AC0HY)
Got it done! Even with several out sick, still got decent service.
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November 2024 by paul griffin
They even have Kevlar laced tires which I should have known was a thing before seeing it.
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September 2024 by Tammy Kohn
Very helpful, quick and professional. I would give 10 stars if that was an option!
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July 2024 by Scott akerstrom
Very satisfied with the service I was provided
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July 2024 by Abbey Brown
Zach and team truly saved the day. They helped me get my car back up and running after a flat tire and made the experience seamless. They took a bummer of a day and made it so much better. Thank you, thank you for all of your help.
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June 2024 by Angela N
My alternator we bad as i was driving in from out of state. I spoke to jim, and he got me right in. They were done with my truck within 2hrs and this was on sunday.
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April 2024 by teamcow550
Very helpful people. Thank you...
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April 2024 by Chris W.
The Goodyear team at 21st helped us during a flat tire. My wife got a flat tire about an hour outside Topeka. Goodyear fixed the tire within hours. They saved the day!! It brought a ton of relief with our kids. Thank you 10/10 stars!!
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March 2024 by Maggie Mae Stone
Great staff and reliable service
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March 2024 by Mark
If I could do less, I would. I bought my father in laws truck to them because it needed the fuel tank put up. When they did, they didn't look at the fuel pump connection , so they pushed it out of the garage called said it was done, but wouldn't start. Then charge me another $300 to lower the tank allitle bit too hook up the wire that was unhooked when they moved the tank in the first place.
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March 2024 by Mariah Lynn
I will now only be bringing my vehicle here. The young man (Cody) who serviced my Hyundai Elantra did a wonderful job! I had oil change & fluid check for an upcoming cross country road trip. It took approximately 30 minutes in & out. Lobby was clean & they even have a little fridge with complimentary water bottles.
