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January 2024 by John Kollhoff
Disrespectful staff, do not respect property.
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November 2023 by Janet Haynes
Lee H. and Justyn B. are amazing! I rolled in with a “problem” before hitting the highway. The “problem” that I thought needed air (tire sensor lit) was quickly diagnosed as flat, not holding air due to a busted back! They got me in and out with a new tire and TPMS in exactly 57 minutes. They turned what could have been a nightmare into a win. Highly recommend this location at White Lakes for any and all automotive needs.The technician Marc Abbott does excellent work!
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October 2023 by B V
We had tire replacements on our airstream. We experienced outstanding service with a day notice. I highly recommend this location
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September 2023 by mark peterson
An employee was bringing my truck around after getting new tires. Cut the turn too short and scraped the bed of my truck on the corner of the building. I was told an insurance claim would be made. After 5 days I contacted the insurance company which I found on the corporate website only to find out a claim hadn’t been made. Once the claim was in everything was smooth. I would think after damaging someone’s vehicle a follow up call or a discount on a future service would be offered. I called initially to speak to the general manager and was told he wasn’t available but then heard whoever answered the phone ask if he wanted to talk to me. He did , but why would whoever answered the phone try to deceive me if he didn’t want to take the call. Will never return to this center for service.
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September 2023 by Matthew Tetuan
It was great only waited an hour for my tires. Justyn Becker was great guy.He told what I needed and he suggested that I needed a third tire. I didn’t know I needed a he let me know. That I did for my safety. It felt like he really cared for me. I grabbed his business card just in case I need to to speak to him about my car care.
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August 2023 by Mark McCarter
Liers and thieves....never going back....too interested in selling tires then too help customers...will never tow truck there again....POOR....customer service.....
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July 2023 by Jasmyne T
This is my favorite Good Year in Topeka. Everyone is so kind and helpful. I particularly love Lee. He goes above and beyond. They are reasonably priced and even have a military discount on services. It is also pretty easy to get an appointment. I trust them to work on my vehicle and have been going here since 2019.
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July 2023 by SunShine8308
This store and shop has an excellent customer service culture and personality, clearly the result of hiring the right people and training everyone in a very ethical way of communicating and dealing with things. I have had to go there three times recently for some tire problems that were most likely of my own making and each time I was dealt with respect, fairness, and a bit of humor splashed in. I totally trust this team and would think of them first with any mechanical needs.
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June 2023 by Boy Mom
Do good at oil changes but will try to help you fix other things so watch for the up sale
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May 2023 by Taylor
I recently went in to get an alignment done on my car. Not only was I able to get in without an appointment, but we were in and out in under an hour. I had to bring the car back because it was still pulling to the right, but Brian got me in right away and fixed me up in under 30 minutes and didn't charge me any extra. First time here and I will definitely recommending others to this location!
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March 2023 by Bill Kessinger
They corrected an alignment that the dealership did incorrectly. Nice and knowledgeable.
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March 2023 by Quillion Feickert
Quick and friendly service and was knowledgeable about the questions I had asked.
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January 2023 by Donna Wheeler
Friendly people who listen. I felt cared for and safer because of attention to detail.
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December 2022 by ED D
They are very kind and efficient people. Replaced 4 tires in a very short time. They also helped me to figure out if the roadside hazard coverage includes Canada. I think they really did an excellent job in accommodating customers. Not only skillful but they are all very good communicators. Cheers.
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December 2022 by frascom
Good and honest customer service is important. Today a Manager resolved my issue and James on the front desk really went out of his way and super friendly, that ensures I carry on coming back to get reliable work done on my cars
