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January 2024 by Dennis Richter
As a retired State Farm agent, i understand and value the importance of customer service. Courteous, respectful, responsive and personal customer service describe what this agency delivers.
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January 2024 by Roger Palmer
Very responsive staff and clear communications. Been doing business with this agency since 1982.
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January 2024 by Diana M
I greatly appreciate the prompt and helpful service provided by Jamie!!! You're a treasure!
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December 2023 by Gracie Watkins
I have never had a better insurance than Statefarm, whenever I need help with a bill, whenever I’m in an accident, or even when I’m behind payment, they are always willing to lend a helping hand!! Zachary has always looked out for me and been the most helpful! I would recommend Jamie’s team ti anyone and I will not be leaving any time soon!
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December 2023 by Ashley Cook
Jamie and her team are so easy to work with!! They work as flexibly as they can to fulfill your needs. I highly recommend utilizing Jamie!!
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December 2023 by Connee Norwood
I had an automobile claim, and the staff at Jamie Hornbaker’s office (especially Crista Park and Brett Moss) bent over backwards in helping me navigate car rental, body shop, and settlement. This kind of personal service is hard to find anywhere nowadays.This agency is a gem!
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December 2023 by Shannon Kennedy
We work with Jamie and her team to cover our non-profit insurance needs (KYEA) and have for years. It's a pleasure to work with Crista and have someone so willing and able to answer any question we have! The ability to break down every piece and explain it in a way that makes it easy for myself and our board to understand makes their services invaluable. I highly recommend working with the whole group.
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December 2023 by Kelley Lincoln
We switched to Jamie Hornbaker State Farm because they provide competitive rates. We also found that Jamie and her staff provide top quality customer service as well. I have emailed requests after hours and my requests were fulfilled right away. When we had a claim, our claim was handled quickly and Jamie personally followed up to ensure our expectations were being met each step of the way. I highly recommend this team!!
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December 2023 by Sandy Clement
I personally dealt with Crista Park and she is AMAZING! She handled everything needed for my new car and made sure the bank had what they needed. Crista is the real deal. Take Jamie (who is amazing herself) plus Crista and you have an unstoppable team!
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November 2023 by Sarah Werner
DJ was awesome! Didn't really know what to expect when I first reached out, but DJ spent a lot of time customizing the insurance plans we needed to cover our two homes, autos and business liability. Their rates are competitive and in usually beat other insurance providers. Would highly recommend this group and so glad to have found them.
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October 2023 by Jessica Zeller
Enjoy working with Jamie and all of her staff! She goes over and above to help wherever she can! Highly recommended! She is THE BEST!
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October 2023 by Beth S
Jamie and her team are fantastic! Great service and they make sure we have the best coverage out there!
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October 2023 by Robert Mullins
DJ Wakes did a fantastic job finding my wife and I the right coverage at a price that saved us a significant amount of money! He was very easy to work with , and he made the transition to our new coverage seamless and effortless.Thank you for providing a top-notch experience! I highly recommend DJ for all of your insurance needs!
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September 2023 by The GYPSY & MAD HATTER
We have been with the Jamie Hornbaker Agency for 3 years. In that time, they have always been very attentive to our insurance needs. When we had questions that they did not have answers to they went the extra mile to get us the answer. Their customer service is top notch and all the staff is friendly and ready to assist. Communication, Friendliness and Great Rates For Our Insurance Needs... Who Could Ask For More? If I could give more than 5 Stars I would.
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September 2023 by David Coake
I purchased a new vehicle and visited with Brett Moss at my agent's office. He explained coverage options, answered my questions, and got my new vehicle insured on the spot and emailed a proof of insurance card within three hours. There was a delay with the underwriters, but Brett kept on top on the situation and also kept me apprised. Communication has been great: He has always responded to my emails immediately or within a few hours. I've also have issues with the Drive Safe & Save app, and Brett has been responsive to those issues, and while they still haven't been solved, he has offered personal assistance. I have received personal service and feel well taken care of.
