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February 2024 by Melodye H.
I'd give a zero if I could! Drive on by! Don't even go into that place. The St. Joseph, Missouri one! DO NOT BUY AN APPLIANCE ESPECIALLY A MIDEA! They DO NOT stand behind it at all. Broke after less than six months! They will not repair it or take it back! So we are just out $800! The manager will not stand behind why it broke and just says they will have to do some better training with their associates. How does THAT help US with OUR situation!
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December 2023 by Austin Neff
If I could it would be 0/5. My pregnant wife bought a clearance dishwasher stating it was on sale because of a dent and not used back in October waiting for me to separate from the military to install it. The dishwasher came with no brackets, no box, no cables, and was dirty inside. Obviously used but according to them not. Fast forward to recently. I separated from the military and moved back to Topeka and installed it. After a couple loads we found out it leaks underneath the unit no where near the hoses I attached. Called 2 times and was transferred to a manager both times after waiting on hold for 15+ minutes the call ended. Total of 6 calls and was informed to contact the dishwashing manufacturer on the 5th call while the 6th call was on hold for 20 minutes until I gave up attempting to get assistance with a broken product they sold.
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December 2023 by Mark McIntyre
Good place to buy lots of stuff. Shoppers may prefer to consider the State Line store, when shopping for clearance items and other bargains .
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November 2023 by Sara Simon
Been to his location several times and usually have good service and people are super helpful. Definitely prefer Lowe’s over Home Depot for quality of products!I do want to note that my past two experiences have been awful here, so I don’t know if management is going downhill or what. I came in to get another gallon of paint to finish my daughter’s room. Stood at the counter in the Paint section for a solid 4-5 minutes with an employee on a ladder within eye view looking over at me several times, without any acknowledgment.I eventually went to the customer service desk and asked if anyone was working in paint today; to which they confirmed and called for help right away. Super nice ladies! Turns out, the guy that looked at me several times but decided not to acknowledge me was Julian, the employee working in the paint department. *Face Palm* Why come to work if you don’t want to help customers…?Still giving 4 stars overall, because I have been a customer for a while and don’t consistently have poor experiences like this. I want to complement the ladies in customer service who were very on top of things getting me assistance, and also Jennifer who engaged with me in self checkout. She was so sweet and friendly! Thank you to these ladies for making up for what would have been a really disappointing experience!
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November 2023 by Barb
I ordered a refrigerator online. They sent me one email and I haven't heard anything from them since. I hope that I get my refrigerator on the day I choose. There was no time given so I guess that means from anytime from when they open to when they close. You think they could give you a better idea just in case something came up you could work around the scheduled time. I think they change sizes and brands every week, I know the price sure does. We'll see how things turn out and will let you know.
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November 2023 by Sheryl DePriest (KsT1111)
Difficult to get paint at this store!They told me 2 days in a row that they are out of "sonething" they need to mix paint. So now I am stuck with a half-painted living room for several days. Very disappointed in this store. Will shop elsewhere from now on!
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October 2023 by Joe S.
Higher prices than competitors, poor service. They have been unable to mix paint for several days now, leaving me with a halfway completed living room. Will never shop there again!
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October 2023 by Emari Clark
My husband and I bought a washer, dryer, and a fridge. Lowe's allowed us to choose a delivery date, the date we chose was a week after the purchase date. The time frame that was given was from 8am -8pm. Around 4pm, we called to see if they could provide a more specific window in which the delivery would occur. We were then told the delivery would occur late that night or on Monday. It did not come on the day we requested. My husband went into the store to speak with a representative, due to the call being vague for a Monday delivery. We learned the delivery date was now delayed by 2 weeks due to a shortage in appliances. Mind you, this information wasn't given until we asked. We also learned that the items WE BOUGHT were sold due to never being taken off the floor. We did receive a refund, but now we must repurchase the same items that are now more expensive.I do not recommend.
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September 2023 by 850dover
Your pro desk has gone to hell since Julie left. You have even more employees now than you did before she left and yet we still cannot get anyone to even answer the phone. I know the labor shortage is hell but two employees that know what’s going on are better than 5 that have no clue what they are doing! I have been a loyal Lowe’s contractor customer for 20 plus years but even Menards are doing better than you !!!!!!
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September 2023 by John Hoestje
Took over an hour to pick up an online order. The employees were not communicating what they were waiting on or why it was taking so long. I have not had this problem at other Lowe's stores.
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August 2023 by Jerry Gentry Jr
I can always find what I need here. The staff is helpful, friendly, and eager to help if it is needed. Ordering on line is a snap!!
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July 2023 by Marcia Gutierrez
Needed to purchase a washer and Kyle was the sales person. Sales experience was good but even better was the delivery guys. The 3 guys were very courteous and friendly. They were very careful about bringing in my washer. I would recommend Lowes for purchasing appliances & home delivery. Thanks guys!
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July 2023 by Ryan M.
Lowes should create their own name for "customer service" because that phrase absolutely does not exist here. I will pay 10 times the price of an item just to avoid going here if I have to. I have tried multiple curbside pickup orders here for somewhat large items. I checked in on the app as instructed both times, and both times I waited 20 minutes and nothing happened. So I called the phone number on the sign and someone said they would tell someone else I was there so someone else could go get the order. Long story short I had to go inside and find a person and watch that person actually get my order in order to actually get my order. I had only done curbside pickup because I was in the middle of moving to a new house and hoped it would be quicker that way, but boy I was wrong. I've also tried to get flooring there and talked to 3 different people before I found one willing to actually look for the flooring I needed. The others just said "That's not my department". The Lowes app said 150+ boxes of this flooring were in stock. The flooring guy was nice, but I found it pathetic that he walked around for 30 minutes trying to find this flooring only to tell me "Sorry I can't find it". No "but we can order it" or "let me talk to the store manager to see if we can figure out where it is". Just a blatant "sorry can't find it". I actually had several other items I was going to purchase that day but I put it all back and left l, and I refuse to ever step foot in Lowes again.
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June 2023 by David Mangiaracino
Jim in plumbing helped me find pipe thread to garden house thread adapter amongst all the fittings. Made it easy. Jim knows is stuff.
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June 2023 by Bob
Super clean store. Great selection of merchandise. Associates are helpful, on our last trip an associate named Brian was a shinning example of being helpful, pleasant and very knowledgeable.
