-
January 2024 by Jaron Balderes
Rose took AMAZING care of us today! She took the time to understand our needs, worked within our budget, and went above and beyond assisting us with delivery options. It's hard to find service like this nowadays, and she is greatly appreciated.
-
January 2024 by Charlotte Gaines
Great customer service by Rose. She went above and beyond to make our shopping experience easier and to make sure my mom found the right mattress for her needs. She is very much experienced on the brands of mattresses. Would recommend to others.
-
January 2024 by Michelle Meiwes
My experience at Mattress Firm in Lawrence KS was wonderful. Rose was knowledgeable, helpful and professional. She was also very friendly and personable. She assessed my needs completely and showed me the products she felt would best meet my needs while being mindful of my budget! Rose is an excellent associate and made my experience great! Cannot recommend the store or Rose enough!
-
December 2023 by Suzy Hicks
Curtis showed me the mattress and adjustable bed frame I asked to see. I tried it out and fell in love with the mattress and frame. Curtis is kind, courteous, easy to talk with and really knows his products. He got me all set up for delivery 2 days after Christmas. This is the best Christmas ever! Thanks, Curtis.
-
December 2023 by Farrah Manley
Excellent service! I called with a couple of questions about a bad we purchased almost a year ago and Curtis went above and beyond to help me. He was very nice, friendly, and professional. I will definitely remember this experience the next time I need to purchase a new mattress.
-
December 2023 by Becky Chambers
Walked in the door and Curtis was right there with a smile to help me! I told him what I was interested in. He showed me 3 different alternatives and I tried them all! He was friendly, and knowledgeable. I appreciated his excellent customer service and the quality of the products he showed me. Thanks, Mattress Firm!
-
November 2023 by Emari Clark
Showed up at 5pm, and the door was locked. Decided to come back in 1 hr, in case the person was on break. Returned to find the worker sleep on the mattress. After walking to the car she quickly unlocked the door and hid behind a wall. They offer really good prices which is why im giving 2 stars, but im starting to understand why retailers are replacing people with technology.
-
November 2023 by Melissa Dunn
My sales person was very approachable. She listened to what I was looking for in a guest bed mattress. She showed me options and prices and was very patient with me, allowing me to make what I thought was the best choice and the most economical.
-
November 2023 by Amanda Guffey
Needed a new mattress, Rose was very knowledgeably and friendly. Did not feel pressured at all but ended up finding just what we were looking for.
-
September 2023 by Eddie McKinney
The Employee that Helped was Very Kind Caring Professional and Very knowledgeable of the Mattresses we was interested in.
-
September 2023 by Joanne Bauman
JoJo appeared friendly and helpful. But buyer beware because Mattress. Firm doesn't practice full disclosure. I and a witness were told that I could try a mattress 120 days and as long as I purchased and had a mattress protector on it, I could return it anytime for 120 days. We picked up the mattress.After a week, the mattress was not going to work for comfort. What you are not directly told or pointed out, is that you cannot return the mattress so they have to pick it up for a 100.00 fee . And you will not get your initial purchase price back. 220.00 mattress was only reimbursed at 74.00 plus 100 pick up fee. Those details will never be told directly to you by sales people. Just ask all the specifics or you'll get shady business.
-
September 2023 by Sue Bisel
Briana was very professional and friendly. She answered all our questions and was there when we needed her, but didn’t just linger with us. Very nice.
-
September 2023 by savvy Ninja savvy
The salesman (Brady) at this location was very unprofessional and rude! I would not recommend anyone shop with him!! He gave this location a horrible experience & we will never shop this location again!
-
August 2023 by Jay Fredrickson
The young lady that helped us was very knowledgeable and courteous. This is our second mattress from this store. Would highly recommend them.
-
August 2023 by phuong nguyen
I was welcomed by Jojo right when I walked in the door. He was extremely friendly and helped us pick the perfect mattress that fit our needs. Would highly recommend coming to this store.
