Orion Waste Solutions provides reliable waste management services with a focus on customer needs. Their team responds quickly to issues, such as fixing dumpsters and providing high-quality locks with keys, saving customers time and money. The drivers are dependable and offer first-rate service in neighborhoods like Topeka, ensuring trash is collected regularly. However, the company faces challenges with staffing, as employees are overworked and underpaid, and the billing department is often slow, causing frustration among customers. Some customers have experienced delays in trash pickup, leading to unsightly parking lots. Attempts to get online quotes or change services can be difficult, with limited communication and busy staff. Despite these issues, the staff on the ground are dedicated and friendly, working hard to keep the business moving forward. Overall, Orion Waste Solutions is appreciated for dependable service but needs improvement in customer support and billing processes.
I called customer service to report an issue we were having with our locking dumpster. She sent the guys out immediately to asses the issue to identify the problem. He then went to the store and purchased me a very high quality new lock and had 5 keys made for us! I was not expecting them to do all that at all. Saved us... read full comment
July 2025
Highly overworked understaffed and underpaid staff! I feel sorry for these guys. The corporate office is trash and our local guys are the true workers who push the business forward.
Made the decision to change providers due to all the games from the company to include their billing office
January 2024
Outstanding service - driver-operator of the truck in my neighborhood provides dependable first-rate service! Brookfield West (Kingsrow & Castle Lane) Topeka KS
