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October 2023 by John Ott
I recently moved to the area and I’m going to drive back to my regular tannings salon, District Tan at Power and Light because it cost $40 just for one tan or you have to buy a membership. I feel bad for girl behind the counter. She was awesome, but the business doesn’t really want new customers. They would probably make more money if they didn’t push new people away. It’s like when they change the gold card at GNC and nearly went bankrupt.
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August 2023 by Sophia Jones
Really disappointed in my overall experience here. I walked in and let the gals know I needed two spray tans in the next 2 months for wedding activities. I asked about a package because I don’t spray often. After discussing with the two ladies at the front they made the recommendation that I would get the best value with their unlimited spray package. I should have pressed further, as no other options were presented to me despite me saying I wouldn’t need more than the two tans. They told me each tan was $80 so comparatively I thought it made sense. After spending $140 on the package, product, and start up fee I signed up for the app and saw they had a once a month package for $15. I feel they really misrepresented their offerings and should offer a print out or signage with all their monthly packages. I ended up cancelling completely after finding out the $15.99 package still required the purchase of bronzer additive (is that not what a spray tan is already?)I give 5 stars to Shelby who I spoke with on the phone, she was totally empathetic but that was not reciprocated with the other ladies when I came in person to cancel.I also did like the spray tan booth, and the nose filter offered in the room. The booth was quicker than sun tan city but the actual result was identical.All in all I feel that they knew my needs and took advantage and withheld information to make a sale.
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August 2023 by Emma P
Shelby helped me with all my questions and putting my membership on pause. 10/10 recommend this place. Shelby has excellent customer service!! And so does the rest of the staff.
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July 2023 by Katie Olsen
If you live in the area and need to (spray) tan, this is a fantastic location. I've been repeatedly impressed by the customer service provided by the manager, Kim.I highly recommend this location.
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May 2023 by Kelly C
Love this place. Friendly and helpful staff. Super clean. The space is welcoming with a relaxed vibe. Parking can be a bit of a hassle at peak times but manageable. Prices are comparable to other salons, with the exception of excellent package deals with incredible perks.
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May 2023 by Gloria Norval
Been tanning here for years don't let these bad reviews stop you from going checking it out cus it's great place Tan I've had wait maybe 3 times never longer then few mins and all the ladies work there are always very nice and helpful thank you
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December 2022 by Sean Montes
I have tanned here when it was Celsius Tan…I like the beds much better. The girls are friendly and very helpful when upgrading my tanning sessions.Services: Sunbed tanning
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December 2022 by Ahna Borck
Clean facilities, professional and friendly staff, quality tanning beds. Kim always brightens my day!Service: Sunbed tanning
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September 2022 by Allie Imm
don’t be confused by the ratings. Most of these reviews are from when it was Celsius. Unfortunately, it’s been awful since Palm Beach took over. The last 2 sprays i got didn’t work at all. They will not honor packages and said everything I purchased expired. Their prices are much higher than anywhere else in the area and much higher than when it was Celsius. The worst part is the horrible customer service. Save your money and go elsewhere.
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September 2022 by Mackenzie D
Do NOT tan here. Unbelievably terrible customer service. They do not respond to you when you have questions and REFUSE to give you a refund for services. Long wait times for tanning and just over all rude, unfriendly staff. I canceled my membership months ago and their employees never processed it correctly. Huge waste of money you might as well tan yourself at home or go to another salon. Unbelievable business practices and you have to pay extras to really get a dark tan.Service: Tanning
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September 2022 by Sierra Borders
This tanning salon is great! I've never had to wait more than 5-10 mins, and that is rarely ever the case. Most tanning places tend to be staffed with snobby girls, but that's not the case here. All the ladies here are super friendly and helpful. Especially the short girl with the fabulous lashes! Highly recommend!Service: Tanning
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August 2022 by glenn hornsby
It’s ok…. Actually they were rude and wouldn’t let me spray tan…. Said she had to clean the spray booths 45 min before closing hmmmm its a 3-4 min process when I worked there.
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May 2022 by Sierra Hogue
This tanning salon is great! I've never had to wait more than 5-10 mins, and that is rarely ever the case. Most tanning places tend to be staffed with snobby girls, but that's not the case here. All the ladies here are super friendly and helpful. Especially the short girl with the fabulous lashes! Highly recommend!Service: Tanning
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April 2022 by Chris W
Went in to try to tan and it was a 30 minute wait. I decided to go eat and come back and it was still a 30 minute wait. This is not the first time. It seems like ever since Palm Beach took over the wait is 30+ all the time. My wife has had the same experience.Service: Tanning
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April 2022 by Nikki Inocente
Doesn't take appointments so you have to walk in and just cross your fingers that they'll be able to take you. I tried to do this but when I walked in no one was up front. I waited for a few minutes before a kind younger woman poked her head around the corner to let me know she would help me in a minute. I waited a few more minutes and the younger woman came back with an older woman. The older woman was visibly frustrated and didn't acknowledge me, while the younger woman apologized to me while they did something at the counter. The younger woman finally offered to help me at another counter. I asked if I could get a spray tan and heard the older lady mumble "we don't have time for that" again without acknowledging me. The older lady then mumbled "we close soon." Another customer came in asking for a spray and the older woman said "we don't have time for that, we close soon" without looking at any of us. The younger woman was very kind and explained that one of their machines were broken and there were several people already waiting and they wouldn't be able to get to us. I confirmed that they do not take appointments. She let me know that they're open from 8-8 tomorrow and that I could try again tomorrow.She was very kind and helpful despite the frustrating circumstance for everyone. The older lady was rude and disrespectful honestly. I wanted her name but she conveniently had her name tag covered by her jacket. I will not be trying this place again.
