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October 2025 by daniel duckworth
They want to prioritize stocking.The items that was returned, then, helping the customers.That's been standing in their store for over fifteen minutes.41 pipe cutter, poor service, very disappointed.Not coming back and i'm shopping at home.Depot from now on
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October 2025 by Richard Wilson
This is truly the place with the helpful hardware man. The several times I have been to this (close) hardware store, they have gone out of their way to help me find exactly what I needed. My picture of a device I was fixing let them look up my part, so I got exactly what I needed. I suppose the price is a bit more then other places, but I have, more then once, bought what I did not need over there.
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July 2025 by Maxwell Hawk
Prices at this ace are higher than the others. A nut we needed 6 of were 1.40 a piece at this ace hardware and $.79 for the same nut at the west side side ace
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June 2025 by Kerry O'Brien
Ordered a Stihl chainsaw that only this Ace Hardware had in stock for my husband for Fathers Day. Long story short we had to bring back to store, upgraded to another model and my husband loved it even more. Shout out to Nate who assisted us from the start to finish. Thank you so much and yes we will be back for future purchases!
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June 2025 by Will Vandy
Rude and poor customer service
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June 2025 by Tom Gibson
We're supposed to deliver today. They close in a 1.5 hours and no call fir delivery. Told it might be delivered tomorrow. We'll, the plan was to be close to home for delivery. Now I have to change things to make it happen. Too bad they can't even make a call. Was told no one was there to solve the issue. GM would be in tomorrow. Could not say that I would receive tomorrow. Not the way to gain or keep business.
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June 2025 by Paco Thewombat
Just had a great experience with their wonderful staff. Definitely recommend this location thanks to their crew!
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March 2025 by Michael Shaw
So bought a 300 dollar key. They had to order it and I was supposed to be called after a couple of weeks. I had to call them, and find out the programmer doesn't work. Thry send me to another store across town and that person can't do it. Soooo I get sent across town again to a third store where I'll have to wait for an hour for the only person at an ace hardware that can cut keys with a functional programmer to get off of lunch. I don't normally have problems here but but this ended up taking up a good part of my day.
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January 2025 by Juan Rivas
Called them and asked them to hold a shovel for me. It took me 10 min to get to the store and they sold it. Don’t ask them to hold anything for you because they will turn around and sell it. Never shopping there again.
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December 2024 by Pamela Bough
This store sucks. I ordered furnace filters that were supposed to be in stock. They cancelled the order for the filters so I cancelled the rest of the order. Now they aren't going to return the money to my card for 2 weeks. I feel like they are trying to rip me off. Walmart returns it with the hour if they can't fulfill my order.
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December 2024 by Orville Nelson
Walked in for plasti-dip got told to wait at a locked shelf and she would send someone over then proceeded to stand there for 20 minutes and no one came when I tried to find a different worker she said “I don’t know what that is” outstanding stuff right there
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November 2024 by Steve Scott
Terrible customer service, they would not sell a wrench set at the advertised sale price of their website. They had the set in stock on the shelf but according to them I could only purchase it online to get the sale price. I went to the Westlake store on Douglas and Hillside and was able to purchase the wrenches in the store at the advertised price ( they even displayed the sale price tag on the shelf ). The Douglas store has far superior customer service that this store needs to learn from.
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July 2024 by Tr Tr
Had a great experience today with the team at the Westlake Ace. I came in and needed a piece of glass cut for a large box, and not only did they cut it, they helped me install it into my wood box. Thank you to Nate, Shanna, Rodney, Leila, and Mike for the great wood working advice. I appreciate all the help and advice.
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June 2024 by Elliot Osborn
Guy was asking for help and the older dude just started yelling at him. Very uncomfortable and won't come back.
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June 2024 by David Sandoval
I came in asking for help and the older guy just snapped at me and basically told me I was an idiot.
