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March 2025 by Ian
Came in to trade in my phone Mercedes was super helpful and easy to talk to and just made it an overall great experience! Will definitely be coming back for any future needs.
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February 2025 by Jhovany Baltazar
Lisandro was very welcoming and ready to assist me with my phone issues! Within a few minutes he had everything resolved! Highly recommend this store!
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October 2024 by JoCee Hoyt
The lady in there was very rude, gave me no information and was just on her phone.
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September 2024 by Pat Faulds
I got more help from the tech who came to set up what I thought was TV service & found out I had internet equip instead went to your store & the young guy I talked with did not help me by informing me what equipment I had. Had no PR , needs some education in how to talk to customers
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July 2024 by angela kennedy-toon
I went in to the 2413 N Greenwich Store today in Wichita KS ----I was greeted and helped by DAKAI Townes---he was REALLY kind, helpful and professional. I was dreading going in but he had the answers I needed and took the time to help me and treated me so well---did not rush and offered many times to help with any additional needs. A real TREAT --thank you DAKAI!!! :)))
07-08-2024
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June 2024 by Jamie Moore
Went into upgrade my son‘s phone. The salesman, Antoine, told me that we qualify for a Buy one get one on Apple Watches. I had him run the numbers to tell me what my cost would be monthly. He added a discount for For my husband’s company, he told me the company discount decreased each line by $10 and took the Apple Watch down to $7 a month service Bringing my total monthly bill to $388. I confirmed this multiple times. He told me they would waive the three $35 activation fees, but I would have to call AT&T and I should see two bill cycles. three weeks later I go into the store, I confirm with Keisha that what Antoine told me was correct that my monthly bill would be $388 after the discount. I call AT&T, get the three $35 activation fees waived first billing cycle, second Billing cycle my bill is still higher than promised by both Antione and Keisha Townes. AT&T customer service has assured me the only thing that would take my bill down to $388 a month is if I was eligible for a 25% discount which only first responders, Teachers, and veterans qualify for. The sales people lied to me to make the sale. I do not recommend this store due to the fact that Antoine lied to make the sale.
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May 2024 by Eduardo Rodriguez
I put Kesha and Amber thru a lot of stress today. I came in and changed my mind 100 times and these ladies had some much patience with me.
Thank you so much.
I left very happy .
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May 2024 by Jeff Bally
It is so rare to get great customer service these days but they absolutely knocked it out of the park.
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May 2024 by Michelle Helm
The AT&T store on Greenwich rd in Wichita ks was a huge help today. Keesha and Amber were very knowledgeable and super helpful helping me with my acct. They did a great job figuring out my issues and gave me superior advice! If you have service with AT&T then this store is your one stop shop! It is the only location I will be using from here on out . Way to go team! Thank you again! Five stars! ?
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April 2024 by Katie Kraus
The two reps that helped me were awesome. They had some technical difficulties but it was no fault on them. I would recommend visiting this Att store and avoiding the one on maize on the west side.
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March 2024 by Mike Custer
Kesha Townes gave me fantastic service it was a pleasure working with you. She is a very VALUABLE employee.
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March 2024 by crystal Sutherland
Great customer service skills!! Made bad day better!!! So kind and helpful!! Thank you!!
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February 2024 by Sarah Ayala
Really great service at this location! Shaylee was helpful and patient with all of my questions.
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February 2024 by Arli Lindskog
Excellent experience in this store! I came in to do the trade in and they were very nice when they took my phone to ship back. My son was with me and they were so nice that he's asked to go back again soon. If I need anything more I will return to this store for their assistance!
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February 2024 by Kim Smith
Kiya was Amazing she spent 2 hours helping me with an insurance claim. Over an hour of that was spent on her personal cell phone because I had cracked the screen on my phone! She went above and beyond to help me. Never once did she back down from the company giving her push back while remaining very personal. Thank you to her and her co worker Shaylee. They were true life savers that day!
