-
November 2023 by yuri bustos
Worst banking experience ever!! Came on my day off because neither customer service or the branch know why they put a hold on my account. Then a supervisor advices me it is the branch that did that without letting me know.. Employees need to be trained correctly or they shouldn't work at a bank period!! I will be closing all my accounts now..
-
September 2023 by Kristi Evans
I have banked with Bank of the West for about 20 years (They were Commercial Federal back then). This new company that bought out BotW is terrible. Bank of Montreal or BMO. I haven't had access to my account for the last six days. Over a holiday I couldn't online bank, check my balance (online or over the phone) and then when I was told I'd have access, the app was not user friendly and wouldn't acknowledge verified information to log me in. I thought it was dumb to do this over a holiday and then it occurred to me, of course Bank of Montreal doesn't care about American holidays. So that's what the BMO banking experience is going to be. I'm moving over to USAA.
-
July 2023 by Pamela Folger
My Bank
-
May 2022 by Rubina Still
Came in today to get a my checking account fixed, and their employee Ariela was wonderful. I wish she work at my home town bank in Dodge, she was such a delight!! 10/10 Recommend banking here.
-
March 2022 by bob kisner
Hardly any business hours and closed on Saturdays for people who work for a living don't have time to stop in and deposit money or any transactions something needs to change
-
February 2022 by Jesus Retana
Great people terrible bank fees for everything they just want your money
-
January 2022 by Monte Baughman
They are always closed without warning.The posted times are not correct either.Went to 2 different locations today and both were closed. Put your money somewhere else
-
October 2021 by Lori Zugelder
Place is a joke always closed. They are always closed more then there open. Make there own hours. Never know when there going to be open. They need to close this branch. 30 years buisness with this place and very disappointed.
-
September 2021 by T. M. Hunter
This bank does not seem to be very customer-focused by having a drive thru that is only open until 4 PM. And do not trust the online listing for hours...for the past two weeks prior to my latest visut, they changed from their posted hours to the aforementioned 4 PM, but did not bother changing their information online. Very disappointed, since I have to drive many miles to reach this location. Waste of time and gas just so I can waste my lunch break the next day to use their drive thru.
-
November 2020 by Zachary Zugelder
25 years account here. This branch makes there own hours and close when they want to. No notification until they were closing went to make deposit at 2 and they were closed i called to see wat was going on no one answered. Changing banks. Terrible place
-
July 2020 by S Grays
This bank is terrible about fees and not working with people. Closing all my accounts and wish I could leave a 0 star review.
-
June 2020 by Candise Loss
Employee maintained her happy face but it took 25 minutes to go thru drive thru. I was behind only a couple cars.
-
November 2019 by youlo yolo
i went to bank of the west and eric helped me quite a lot. definitely recommend bank of the west.
-
October 2017 by Shariful Islam
I like over there customer service