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March 2024 by Sara Boardman
Awesome staff and communication! They did a great job. Highly recommend!
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March 2024 by Mykel Giberson
CARSTAR west did a great job with my car. I was in Dallas when my Lexus was hit. I looked up places to take it in and CARSTAR came up I gave them a call and they got in me in quick. Very helpful team. And my car looks great.
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March 2024 by Andrew Grear
Great place they took care of me and saved meNow I can get out of my terrible financial decision and go into another one
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February 2024 by Anh Nguyen
Excellent jobs and the customer service very friendly
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February 2024 by G i Jouh
The people at carstar were very knowledgeable and understanding of our situation. They even gave us a loaner car for free to use while we waited for repairs. 10/10
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February 2024 by Dalton Wilson
The people at CARSTAR are incredible. Their communication was top-tier and unmatched by anyone I’ve ever had to work with. I would highly recommend using them for anything related to your vehicle as they get things done in a timely manner and if there are any delays you will know immediately. Great group of people there!!
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February 2024 by Mary Avitia
I highly recommend themThey did an excellent jobThank you
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February 2024 by jennifer Ruiz
CarStar is the best from the staff and quality of service and they went over and beyond to figure out an electrical issues I was having! My vehicle looks absolutely amazing inside and out can’t even tell I was in an accident. Hands down recommend them and will use them again I. The future for any service.Services: Painting
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January 2024 by Chase Trotter (Aethling)
Getting into a car accident, whether major or minor, is a stressful experience. Therefore, having a business that cares about its customers is essential when looking for a place to get your car repaired. I have never been in an accident before, so I have nothing to compare my experience with Carstar CSW to. They're a fairly recognizable brand, so it's easy to just look on the surface and see just another big company that goes for quantity over quality. But my experience speaks otherwise. This company really cares about their customers.My experience played out like this:I got in contact with Carstar West shortly after my accident. They were already in both my insurance network and the insurance network of the person who caused my accident. They were able to fit me in on the same day that I got confirmation from the other party's insurance.From the moment I stepped inside their location on West Kellogg, I felt taken care of. Their amazing receptionist arranged a rental for me and explained everything I would need to know (Not much. They take care of basically everything.) From there, I left my car with them, and I would get periodic phone calls from Eric, one of their mechanics. When it came time to pick my car up, I was pleasantly surprised to see that they had managed to perfectly match the paint job, and they had cleaned the entire interior of the car. For all intents and purposes, it was like the car had never been in an accident. My final worry, returning the rental, was a complete non-issue. They take care of driving the rental back to the company and making sure everything is in order.After driving my car home, I noticed that the lever on the driver's side seat was extremely loose. Eric, their mechanic, was more than willing to help me with my issue, and he tightened the screws free of charge. I couldn't be more grateful to Carstar West for the amazing job they did, and I highly recommend them to anyone looking for any kind of car repair.
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December 2023 by Karen Corbin
Easily 5 stars! They arranged towing of my wrecked car and I had the information I needed for insurance the same day. They also helped me pull my amp from the car since it was totalled.
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December 2023 by Ashley Harrel
Carstar was so great from start to finish! After hitting a deer, my grand Caravan needed extensive front end body work. They kept us updated and she looks like brand new. Not to mention, I'm positive it's cleaner than the way it went in. Highly recommend!
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December 2023 by April Johnson
I can’t say enough good things about this company. They kept me up to date with the status of my repair, the work that was done looked beautiful and my car (inside and out) hasn’t been that clean in a long time!! Since my insurance company works directly with this body shop, I was able to leave my rental car at Carstar when I picked up my car which was a huge convenience to not have to return it myself.I truly appreciate companies like this that care about their customers. I highly recommend this company.
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December 2023 by Clint Peitz
Service was good. I needed a ride home after dropping it off. They were able to get me home. Had a chatty driver that shared more about Carstar than I think Carstar would want me to know... And my color did not match as well as I hoped. I had to have the hood redone a couple years ago and the body shop the automotive place chose matched the color spot on. My front bumper was done here and you can just tell a difference in the paint color. I didn't want to fight about it and decided to not say anything. They just gave me the keys. They didn't go out with me and inspect it. I own that being my fault for not saying something though. But great customer service would have been walking me out there to look at it with me.
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December 2023 by Jacob Pangburn
These guys are amazing! I was able to stop in and check on the progress anytime. Such a friendly staff and even better service! Thank you for the fast and friendly service!
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October 2023 by Caleb M
They got me fixed up after a fender bender and worked with enterprise for my rental for me! Car looks great and I couldn’t be happier.Service: Body & Trim
