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August 2024 by Jessica Rothrock
It’s been 3 weeks and I’m still waiting on a call from the manager. It was an awful experience. There are plenty of collision repair shops in Wichita. Do not choose this one.
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July 2024 by Taressa Porter
It’s a complete scam!!!! We have pictures and documents! Do not go here! They personally totaled our vehicle when it was supposed to be fixed! Go elsewhere! We have all proof!!!!! They keep saying the big boss is out of town and is still out of town. We still have not received a phone call from them and the body shop and the insurance company are working together it’s all a scam. We also recorded everything they said and they couldn’t keep their story straight! They got mad when asked to get the signed documents. Be very aware of this place! They don’t care about their customers! They only collect the money.
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July 2024 by Bonnie Morace
I regret choosing this place I put a dent in the bed of my truck took it to these people. They informed me that it’s gonna cost over five grand. To fix turned it into my insurance, took it to them on Monday. They had my bed. My truck tore apart by Tuesday. Got a phone call from State Farm on Friday saying they were totaling my truck was in shock for sure from a dent anyhow when I went to buy my truck back, it was at Insurance auction my insurance inform me it was put back together and for me to go pick it up when I did it was not put back together in fact, the side of my bed, my bumper tailgate was all laying in the back of my truck. They had cut into the quarter panel they said to check on more damage so therefore they couldn’t put it back together like I took it to them. They had already ruined my truck now , they refuse to fix it The insurance auction brought my truck out on a forklift so therefore, they messed up the frame underneath so needless to say for me to take my truck to their shop for a dent in the bed now I have a truck that is non-drivable, therefore think twice before you take it to these people, they are not an honest, honest business, and I regret driving onto their parking lot The only reason they have a one star is because I could not put in this review without putting in a star or they wouldn’t even have one another thing I want to add is they just kept telling me the big boss was out of town and as soon as he gets back in town, I would be getting a phone call. This all started at the end of April. Still haven’t received a phone call. And that’s been going on since last Friday and here it is the next week on Thursday go figure and you wonder why people realize they’re being scammed from body shops and insurance companies. They are working together to screw us. Sad but true.
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April 2024 by Jane prideaux
Do not use the Hoover rd location. Made appt for March 11th they told me they would have vehicle for 2 to 3 weeks for just a bumper replacement because lack of staff and other excuses. Called before my appt and they didn't even have me scheduled. Thank goodness they didn't have me scheduled as i went to location on Ridge rd and they were amazing.
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April 2024 by Amanda McDaneld
Gerber got my car back to looking brand new in no time! They made it so easy dealing with insurance and coordinating car rental. Customer service was also phenomenal.
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April 2024 by Kelly Hale
Kept me updated, answered all my questions.
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January 2024 by Angela McDaneld
Gerber handled my repairs after I was rear-ended. I knew the repairs would take a few weeks because of how extensive they were, but I honestly expected to be out of my car a week or so longer than I was. Part of the damage included a bent screw on my license plate that I couldn't get off, and they even fixed that and mounted my plate for me! It made the whole experience just that much easier. If I have one gripe, it's that I was supposed to get text updates on my car on Tuesdays and Thursdays but never did. They had the right number but the system just didn't work. However, they were responsive when I called for updates and apologized for the texts not coming through. All-in-all, a very minor annoyance in what could have been a much bigger hassle than it was. The car looks great, and I'm happy to have my baby back.
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November 2023 by Paul Scott
Very nice and curtious. They were done earlier than anticipated.
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September 2023 by REWIND AND REWARD
Had vehicle repaired from very minor front end damage. They painted over my ceramic coating even after I told them it needed removed. Paint had orange peel, fish eye and particles within the paint. Service manager lied to me saying it was normal and also stated he installed the new ceramic coating which was a lie because they do not perform that service and your not supposed to do it until 60 days after the panel was painted. Took it to another body shop where they and the insurance confirmed they did a bad job and lied. They also broke brackets on my bumper and ruined a parking sensor. I highly recommend not using this business!Services: Painting
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August 2023 by Just Wright
DO NOT trust Gerber Collision and Glass with your repairs. They will half way, fix it and then tell you this is what it look like before the accident. Then tell you, I'm we're happy to fix it for you, but you're gonna have to pay out of your pocket because the damage isn't related to the collision. My car had no damage before this collision, the bumper sat perfectly proper before the collision. His response, " I know that's what you think".They are dishonest in every way~Gerber Collision & GlassService: Body & Trim
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July 2023 by Carthon Diggs
These guys & ladies did a great job on my pick-up truck. They definitely took care of business and made things right.
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April 2023 by jim austin
I literally can walk out into the street and see your building from my house, but yet you have no glass technicians in my area to install glass. How can that be. Your shop is 2 blocks away. Glass is in your name.
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November 2022 by Richard Laurinec
Great customer service
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November 2022 by Jason Hatcher
Always greeted with a smile and professional service thank you for being so polite for us tow truck operators
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November 2022 by Geddy Price
Great customer service and fast
