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November 2023 by Monica Ast
Horrible. They rented the vehicle out from under me and sent me an email 14 before to let me know.
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November 2023 by Kevin Roach
Always courteous staff, efficient check in and out, reasonable prices, and wonderful cars.
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October 2023 by Jeff Laing
She was nice at first but when I had issues with the downtown location she then told me they were booked for weeks and couldn't help me! She might of been doing what she was told but lying to customer is not ok ever..... Last time we ever use Enterprise for anything and you should do they same.
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September 2023 by Sandra Grubb
Had a car accident, needed rental car for over a month. Enterprise only paid for the labor hours presented by Repair shop. What am I suppose to turn the rental car back in every weekend and Holiday???? Repair shop had requested additional hours, but Enterprise had already processed payment, would not allow additional hours. We had to pay, then submit to Insurance. My insurance company only uses Enterprise, I dread the next time I have to use Enterprise.
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September 2023 by Tom Smith
Such a nasty lady Kaitlyn Halas at this branch. She waited a MONTH to email me that they don’t offer the reservation I made online a month before. Not even have the decency to call or offer alternatives. Such awful customer service. I cancelled all my reservations and will no longer use this company.
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September 2023 by Jinx Sharp
Recently went through an recently went through an experience accident and trying to get a rental through insurance the last thing I need is the lack of Customer Service from this place.
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September 2023 by K.L Dawley
Such a nasty lady Kaitlyn Halas at this branch. She waited a MONTH to email me that they don’t offer the reservation I made online a month before. Not even have the decency to call or offer alternatives. Such awful customer service. I cancelled all my reservations and will no longer use this company.
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August 2023 by Sreekanth Ch
They are so rude with the customers, they will have your reservation with out a car(Happened couple of times with this location)and they even change your reservation location illogically … I was in the phone call with her one of the site team, she just hang up the call with out listening to any questions or concerns … I suggest enterprise to train staff on how to deal with customers or just change them and get the old staff … I use west Kellogg and Downtown locations, I never had an issues they are good … they are so good and helpful,I even remember few names like Blake from west Kellogg’s he’s so good
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August 2023 by kay harlow-webb
I had this particular Enterprise due to a minor car accident as my insurance company set it up for me. Be very careful with this branch and read every line of your contract. They do not disclose up charges and will nickel and dime you to death. Maybe they thought because insurance was paying the claim they charged more. But my insurance company wasn’t allowing it and all those charges were then fell into me. Made an already horrible situation (car accident) even worse. NOT TO BE TRUSTED!!
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June 2023 by Angela Theobald
Both my husband and myself did the walk around with the rep and several areas of body damage noted. Signed the contract and off we went. When we returned the vehicle, there was a supposed new area of damage found and I pulled up the original contract to show several areas of damage noted at the time of pick-up. To my surprise, “no damage found” was noted and the rep claiming new damage on return of the vehicle said “well, he’s a trainee.” So why was he appointed to do this thorough walk-around inspection at the time of our rental in the first place, if his work is not valid when we returned the vehicle?? Now a claim is being filed on our insurance. I cannot prove the damage did not occur on our watch, but I am not at all pleased because this would have been noted at the time of initial walk-around. I have faith Enterprise will ultimately do the right thing here. We rent from Enterprise for all our car rental needs and this leaves a bad taste in my mouth.
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May 2023 by Jason S.
Absolutely terrible service! Went to pickup my car to find it was no longer available. The manager (Sydney Beemer) claims she didn't have my phone number to reach me ahead of time. She made no effort to reach out to another enterprise or help resolve the issue. Don't know how she became a manager but she's bad for business.
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April 2023 by Patrick Murphy
They were amazing and very helpful. Made sure I had everything I needed and went above and beyond
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March 2023 by Michelle Fitchpatrick
I made reservations to rent a car for tomorrow. I received an email at 3:55 p.m stating they over booked. The day before this lat rin the day. F' d up
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March 2023 by Hameed Holt
Great customer service, expeditious pick up and drop off, newer vehicle selection
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January 2023 by Pat McClelland
Great staff always friendly. They always take care of me and make sure I don't have any issue and ask if my trip went well upon return.
