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January 2024 by Jeremy Noel
This prime storage location is great! The people are friendly and knowledgeable and the facility is amazing. Its clean inside and I am happy to have our items stored in a safe climate controlled environment.
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January 2024 by Terrance “T Dub” Williams
It’s been a GREAT 2 years!!! I want to personally recognize the staff at Prime Storage fr going way beyond their duties! Miss Angie who seems to work EVERYDAY, was the most polite, sincere, passionate young lady who made sure I had everything I needed during my stay. She always helped when needed, and always had a smile on her face when called upon! Thanks again, Miss Angie for making my transition smooth and stress free!
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December 2023 by brent arnold
Very clean and secure storage facility. It seems every drive up storage facility in wichita gets units broken into nearly every night so this might be the new way to store all of your cherished belongings! They security cameras every it's always kept clean! Secure doors. This is the safest place I've found by far
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December 2023 by Gabriel Hermes
Sam was fantastic and super helpful! Very knowledgeable and patient with all of my questions. Highly recommend
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November 2023 by Christina Hawkins
Angie in the office has been amazing she is so informative and helpful. She is efficient And was so quick to help get me into my unit!!! She is wonderful! Prime storage is clean and I feel my belongings are safe at all times!!
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October 2023 by Michelle Gurnee
The lady that helped me with getting the lock and finding my way around was great until we got to our unit and we opened it to find a big pole in ours which takes up some of our space and I'm not real happy about that. If I had known that was in there I would have asked for a different one. Its not going to be easy working around that with what we have to put in our storage. You might tell people that in the future cause it sucks.
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October 2023 by Chloe Woolbright
Loved getting to use the carts to move into my VIP unit! The staff is friendly & helpful as well.
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September 2023 by Joshua Singer
The team at Prime Storage are great and were always very kind and helpful! I enjoyed having a VIP unit on the ground floor.
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September 2023 by Patrick Clement
There was an issue with my reserving two units on the website but the location rented one of those before I was able to make payment (literally less than a day later). Frustrating as it was, that’s not the reason for this poor review.On the phone, the manager was very short with me. Condescending. Just very sour and spoke to me as if I was a child. She was extremely unpleasant to say the least. Not even an attempt at courtesy.Honestly I think the issue in general is these storage companies are always full and customer service is just not a priority. Stuff fills up fast and losing customers here or there doesn’t hurt their bottom line.I’m a business storage customer and I’ve been renting storage and warehouse space in NY, LA and Boston for almost 30 years. This was the worse experience I’ve ever had. I never rent from Uhaul or Public specifically to avoid low tier experiences. Shame.I thought this company was the Cadillac of storage units in Wichita but I’ve realized it’s a lemon.
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September 2023 by H Slingsby
The person helping us was Shaun. He was extremely friendly and knowledgeable. It was our first time getting a storage unit so we had lots of questions but he made it very stress-free. Samantha also helped us and was friendly as well. The customer service and facility (very clean and has climate control) exceeded our expectation. They helped us figure out the best size unit that fit our budget. We had a great experience and would recommend this (Maize) location to others. Thank you!
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September 2023 by Becky Bouska
Great experience. Fillies out the forms. Picked the unit type. Provided insurance and is in advance. Went in today to pick up the key. Shaun was very helpful and informative. I definitely recommend these temperature controlled units
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August 2023 by Gordon Johnson
Jennifer was very very helpful as usual. We have a great time each time i come in. Love the way they keep the place clean.
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August 2023 by Zokete182
I’m very very happy to get their services, it makes my life way easier by providing a dotage room to hat is easy to access and easy to move in all the personal is very helpful and explain everything so I hope I stay here for a while I’m very satisfied with the service !!
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August 2023 by Jennifer
I rented a storage unit and then immediately cancelled the reservation when I found out we no longer needed it. The gentleman working said that they would refund the money but had to check with their home office or district manager to complete the transaction and now it's been a week and still no refund I can't get a hold of anybody at the office. I've never used the storage unit and now I'm just out 40 some dollars for a unit I'm never going to use.
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July 2023 by Alex Nicholson
They were super informative and helpful on how it worked. She even walked me to my unit and showed me how to find it! Highly recommend getting a unit here!
