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December 2023 by Warren Thomas
I shipped a package at this location in September 2023. After I found out it needed to be there sooner, I asked the lady working if I can change the shipping to get it there faster. She said it would be no problem, they would reverse the previous transaction and charge me for the new price. My bank statemen showed the original charge, the reversal, and the new charge. Two weeks later, I get another pending charge for the original shipping amount. I contacted FedEx and was immediately told to dispute the transaction with my bank. I contacted my bank to file a dispute. Finally in December 2023 (after much back and forth between my bank and FedEx) I'm told that FedEx says I didn't follow the instructions they originally proved to get the charge reversed (seriously?). So, it's back to the bank to explain that FedEx gave no directions and the original transaction was cancelled in the store at their POS device. I am honestly starting to think that an employee at this location used my card fraudulently. I strongly advise to avoid this location and FedEx if at all possible.
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December 2023 by The Lord's Powerhouse: Martecia Cooper
I’ve always had a good experience at this location.
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October 2023 by Jason Spiral
The best FedEx location in Wichita, on Kellogg Drive heading east, shortly before Rock Road They have been incredibly helpful here with anything I’ve ever used them for, mostly being printing needs. I’ve received premium and professional customer service from the staff and this location is more spacious than other places like it. I recommend this print and shipping center to all of Wichita.
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October 2023 by Katy Mills
Willie was extremely helpful and found the best option that was right for me. I appreciated his time, patience, and care for my item to be shipped. He was very knowledgeable and professional. I was impressed by his customer service.
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June 2023 by PhizZayWorld P
Thank you to the FedEx store off of East Kellogg. Stephen, Alex, Jason for your amazing customer service. Your team is professional, accommodating, fast and courteous. Thanks for making this program making process easier for me.
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December 2022 by Karen Rogers
Friendly. I had them print a couple of certificates and they were done beautifully.
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December 2022 by A K
We found ourselves in Wichita on a jobsite in a pinch looking for labels that we had forgotten to bring with us. I called this location looking to see if they sold the product. Steve fielded the call and let me know that they didn't sell the labels, but spent several minutes on the phone working through other options with me, including offering to help us print the labels on special paper. Steve was so kind, professional, and helpful when we needed it most! Thank you, Steve!
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December 2022 by Trevor Sanders
Incompetent employees who want to make excuses rather than rectify the situation. Attempted to print off a large number of flyers online, only I wanted to pay cash. I called the store and they said come on in we can do that in house. I get to the store and the price was more than triple the online price. Guy just kept getting frustrated saying they get to do special pricing online. Then wanted to decrease the size of my flyer to fit two on one page. Still double the cost of what I was originally quoted online.
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July 2022 by Lance A-lot
Kind folks repacked a large automotive piece and completed shipping protocol all in one stop. FedEx excellence here.
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June 2022 by Zyra Tamikia
Slow service. 2 counter but only 1 staff work.
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June 2022 by Bee Cameron
Easy to use, close to my job, friendly staff.
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April 2022 by Richard VanArsdale
Employee (Willie) was very helpful and knowledgeable to obtain the return shipping label that was sent to me. Thank you for your great service staff member Willie.
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December 2021 by Ashleigh H.
Excellent customer service! I took in some photos to get enlarged and printed. One of the managers (taller guy with glasses) worked with me for AN HOUR to get all 10 of my photos cropped and sized perfectly to my liking. Not once did he get annoyed or frustrated. When I picked my photos up the next day, they looked amazing!
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August 2021 by Julian Dedeaux
Everyone there is always in a good mood. Like chik fil a good mood. The store manager is very helpful as well.
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August 2021 by Ronda Sherwood
I stopped in yesterday and received amazing customer service from the ladies working. I will be back.
