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December 2023 by Melanie Gardner
More than 75% of the time FedEx does not follow through as they claim they will. Shipments consistently show up late. Sometimes FedEx will mark a shipment as delivered, but it was never delivered. When you call to check on the status of the shipment they argue with you and say it was delivered, but have no proof. Then your shipment is delivered a week later and the driver tells you they just received it that morning. It is very hard to conduct business when you rely on parts to be delivered and FedEx fails so badly. This last incident, FedEx left the engine I ordered on the dock at Jasper Engines and Transmissions and did not pick it up until the day it was supposed to receive it. It doesn't seem to matter whether it is FedEx freight or the local FedEx deliveries, you cannot depend on them to perform even to their own expectations. When I see that a shipment I am expecting is being delivered via FedEx, I know to expect trouble. I suspect that FedEx is experiencing what every business is experiencing... everyone wants a paycheck, but no one wants to work for it anymore.
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December 2023 by Core Monitoring
This place is trash. Call and try to get service unless you have specific information which at times you may not be privy to they will disconnect your call. I am a small business owner and find this unacceptable .
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October 2023 by Andrew Larabee
The drivers are liars and lazy.... The customer service is anything but... No accountability or care for the customers
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October 2023 by sarah green
Great to work with! Professional and full of integrity
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July 2023 by Bernard Smith
Best place to send & receive packages
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June 2023 by Roderic Green
Friendly people and organized. Usually on time with the loads if not early.
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May 2023 by Janis Schirer
The package was delivered to address, but the driver didn't get out of the truck to see if anyone was home. He then left and we were told for 2 days several stories and no one could find the package. I was so frustrated and really needed the part.
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May 2023 by Kendra Bogle
Their driver sat outside our facility and ate his lunch, then FED EX FREIGHT sends us a 77 dollar detention because their driver sat outside eating and charged it to us so he wouldn't get into trouble. How much money can a company make off of false claims. Be aware when using them!!!! Other freight companies give you sales reps to help you through any turmoil. Not FED EX FREIGHT!!! Horrible customer service!!!!!!!!!
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May 2023 by Charles Cox
Easy peasy picked up huge base speakers. No problem in and out no hassles
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March 2023 by clay walter
Had to go pickup a special order. Super friendly and helpful staff. Thanks
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March 2023 by Myles Sipe
Very kind people are employed there.
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August 2022 by Robert Bucy
In and out no problem.
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May 2022 by Darren Owens
About as easy as freight shipping can be
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April 2022 by David Ottaway
Was there on a repair call - not as a customer. My impression was that this not a location for walk-in customers, but a shipping hub.
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April 2022 by Nick Bunch
It's FedEx. Professionalism is what they do!
