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October 2024 by Lillian Bounsing
Run if you get Shelley helping you. She doesn’t answer or respond to voicemails although the operator said she’s there for a whole month. However, she will email you when you cancel your order. But of course she processed it anyway. Apparently poor customer service is normal with Shelley since my new neighbor also had a terrible experience with her as well.
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October 2024 by strai8fan
Ferguson’s has a lot of beautiful items that you don’t see in other stores. They have a great array of different styles of kitchen cabinet knobs and handles, outside lighting for your home, beautiful bathroom & kitchen cabinets and sinks! They have a wonderful selection of different styles not seen elsewhere. You can look online as well to see what you like. Then go in and talk to the staff they can help with any of your needs! Thanks for the help!
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September 2024 by Michael Gomm
If you are building or remodeling definitely go see Bonnie and the other talented staff at Ferguson for all your plumbing & lighting fixtures, and appliance needs. Great quality, selection, & service. Stop shopping Amazon & the home centers, just go here and let them do it for you.
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May 2024 by J Luoma
Sent by Tru-Building to see Bonnie. Very professional and easy to work with.
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February 2024 by Lisbet Morales
Beautiful options but very poor customer service. We loved a full size shower faucet system that we would have purchased if we got so much as a “Is there anything we can help you with?” from at least 1 of the 3 ladies that seemed to be working there. We have 2 full sizes we are fully remodeling and won’t be going back. Hopefully they are more attentive to other customers.
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February 2023 by Tracy NotMe
Beautiful store. Sara at the front desk answered every question I had.
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November 2022 by Brian Johns
Knowledgeable and helpful staff!
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February 2022 by Vicky Chaney-Little
I highly recommend this showroom. Our customers have the highest regard and satisfaction for their service, selection, quality, price and value. We have superb service from Holly and the expert professionals at this business.
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April 2021 by Anthony U.
Absolutely terrible place to look for anything for your home. Overpriced, poor communication, and hostility from the staff is what you can expect at Ferguson bath. I ordered lights for a house flip that they told me would be ready in a couple days, MAX two weeks. Well here I am 3 months later with NO lights. They waited until the day of delivery to tell me that it would be postponed for two more weeks. Then two weeks later and they keep feeding me the same lie that I'm sure they give everybody. On "backorder because of covid." That is simply a lie! If it wasn't, they would not be waiting until the day I'm suppose to pick up the lights to tell me, need I remind you that this happened multiple times. As someone who buys lights, baths, sinks, faucets, ect. on a regular basis- this is NOT a company you want to deal with.
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November 2020 by Angela Johnsen-Barnes
I love the showroom and staff at Ferguson. Everyone is knowledgeable and kind. I highly recommend anyone doing a home update check this place out!
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June 2020 by Erica B.
Terrible customer service. We have had multiple problems with a faucet we bought less than 2 years ago that is still under warranty and trying to get them to communicate with us has been impossible. They've done a poor job handling a situation that should have been taken care of weeks ago. Not impressed.
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May 2020 by JRL Texas
Jamie Haire has been most professional, helpful and knowledgeable in every aspect of my dealings with Ferguson. Recently I needed to get a replacement shower wand for our master bath. Jamie has gone out of her way, working from home to insure I got the replacement. Wow, it’s not often to get this extra effort service. Thank you, Jamie
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March 2020 by Monica Barton
I am absolutely in love with this store! They were tolerant of my off the wall need to actually sit in the bathtub to see if it is the one that I actually want in my home. It can look beautiful, but unless it actually fits it will never be right. Thank you Ferguson!
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March 2020 by Liz Massey
The care and attention to detail sets Ferguson apart. Being in real estate, I am thankful to have a place top of mind that I know will always take care of my clients .
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March 2020 by Arika Brown
The staff is very knowledgeable and helpful. We are updating hardware on our faucets. I love my kitchen faucet. I'm able to have a spray nozzle and regular faucet all in one. It is also very nice to look at and the quality is amazing. Thank you so much Bonnie for all your help pi and know. We appreciate you
