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January 2024 by James Platt
I went to one Firestone location that was super busy and the representative called another Firestone location and coordinated for the other store to assist me due to the timing because it was late Saturday afternoon. I cannot thank Firestone enough for the quick assistance and customer service! Because of their assistance, I was able to travel back to Oklahoma that day and avoid staying in Kansas until Monday to get my tire fixed. Thank you!
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January 2024 by Kami McGrew
Customer service was on point! I hit a curb and sliced the side of my tire, I thought I would for sure have to drop a few hundred on a new tire and labor. I dropped my car off and within a few hours had a rep call me back and let me know the tire is okay to drive on. He gave me a few options if I wanted to replace it but wasn't pushy (which I really appreciate!!!!).Quick service with integrity - can't ask for more in an auto service shop!!!
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January 2024 by Heather Hayes
Pulled up to have air pressure checked. They were able to assist very quickly and everyone was polite! Plus it was free!
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January 2024 by Emily Snodgrass
I trust them to tell me what work I need to have done. I had a number of things that needed fixed and they thought it may take 5 hours but they got it done in 2! Will continue to bring my vehicles here.
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January 2024 by scrapfishin casts
Did not have any hesitation with the service provided, tire rotation, done properly and in a proficient manner.
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December 2023 by Cheryl Taskinen
I have been having the worst luck with the latest set of tires I got at Firestone. Had another one split on the sidewall and I called the Towne East Firestone first and they said to drop it off and they would try to get to it. Called my ole favorite Downtown Firestone and they said come on in they'll get it fixed. They got to it right away. Thank goodness for Road Hazard!!
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October 2023 by Toni Gillen
I had an appointment at the Maize Road location at 11:00 today when I got there they said it would be an hour and a half wait. Obviously, they don’t know the purpose of setting up appointments.I called the Location on Main and she said they could do it at 3:00. When I got there she said it would be 3:30 ish. They had 5 or 6 people in the waiting room.I left and drove to Kennedy tire. They had several people waiting, but since it only takes 10 minutes for a rotation they got me in and out. They were done by 3:20.That’s my CRV in the picture. I made the mistake of paying way to much for my tires from Firestone thinking free rotations would be nice. It’s not free if you have to wait hours even with an appointment.Check out Kennedy tire. Good customer service is worth more than a “free” rotation.Lesson learned our next tires will be purchased at Kennedy Tire. West 13th in Wichita.Update: The Social Care team’s purpose is to make people reading the review think they are doing something about the problem. In reality it’s all for show.
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October 2023 by Jonathan Guldner
They did lots of work on my 2006 Toyota Sienna I love this placeThank you for everything each did for my 2011 Chevrolet avalanche LT it is really appreciated and thank you for compression testing itServices: Tires
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September 2023 by Sir Stan
You guys quoted me $926.75 for a/c that intermittently would stop working.$600 dollars in parts, when priced out individually were 93ish and 165ish at autozone. You also wanted to charge close to $230 in labor fees.Not only did I buy my own parts, but I fixed it in under 30 minutes. Also, one of the parts wasn’t even broken, yet you included it in the price. I’m truly disappointed in how your shop operates. If you want to less empty bays, I would suggest operating with more transparency.
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September 2023 by Denzell Brown
I came in to get all my tires aired up it was a really fast process and the short lady at the front was really enjoyable and helpful
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August 2023 by Mike Snyder
Have to say I actually really love Firestone. It's one of the few brands that command my loyalty. Have used it for many years and it's so nice to be able to hopscotch from one to the next wherever you are and have all of your records handy with guarantees and warranties and all of that honored. These guys work so hard. Salt of the Earth teams. I also believe they have fair pricing and I can't say I've ever had a problem with their work. No I've owned 26 cars and so this means a lot!
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July 2023 by Dan Gunn
Very slow and close at random times throughout the day. Don’t trust times on Google. Additionally, their time estimates on jobs are made up. They just tell you it will be an hour every time you ask. Poor management.Service: Tires
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July 2023 by Colin Locke
Discovered 24 hours before a road trip that I had a screw in my tire. They fixed it in under an hour. Great service.
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June 2023 by Corey Brock
The are quick and have done a great job with my vehicle over the years. Seldom has an issue or problem and if i have they take care of it quickly. Oil change haven been great- usually follow there advise. Tire service has been excellent. tires have a high markup is my only complaint but the quality is hard to beat higher price should be a couple hundred bucks lower for four.
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June 2023 by Victoria Russell
If you're looking to be taken advantage of then look no further! The lack of cars in the bay should signal to you that this may be a questionable place to do business. You can find parts 8x cheaper online, not to mention way cheaper labor costs. Seems like the way they make up for not having cars/customers in their bay is to rip off the customers they actually do service, with huge inflated costs.
