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February 2024 by Gabriel Rodriguez
Had my tires replaced, lifetime alignment, brakes done. Staff were knowledgeable of parts and prices, they also gave me realistic time frames for work to be completed. Prices were good for what I had done.
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February 2024 by Kathy Deitering
I didn’t know what was wrong with my car and didn’t know who to ask. So I took it to Firestone and they diagnosed it, then Sam explained what it needed. If I didn’t understand he patiently explained it until I did. He told me what needed to be done immediately and what could wait. He didn’t condescend or treat me like a “stupid woman”. I appreciated his knowledge and the respect he showed me.
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January 2024 by Gary Hackbart
They are the best group of guys aways very kind and helpful
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January 2024 by Cindy Klangos
Admittedly, already having a very challenging morning, I did snap a little and quipped to the tech on the phone that this wouldn't even been necessary if the job had been done right the first time. We arrived approximately 45 minutes late, 1045 am. And I could already tell by the techs attitude while checking.us in that we probably would be inconvenienced once again.. sure enough at 415 pm while out running errands i drove to the shop to discover my vehicle was right where I left it,untouched. Realizing at this point that yes indeed, I was being " punished" ?for my earlier statement. I went inside to get my key and tell them I will be taking the vehicle home for the evening and asked if we should make an appointment for the following day. I was told to just bring it back as early as possible the following day. We got the vehicle dropped off shortly after 7 am and w Once seen for diagnosis it was discovered that the 2 tires placed back on the front end of vehicle were separating and cracked. I have no problem replacing dangerous tires, but I was not given that opportunity because Firestone NEGLECTED to properly inspect the tires when they 1st had the vehicle. I've been a customer at.this location for 20+ years and have NEVER had my vehicle returned in such an unsatisfactory and potentially dangerous condition.When I asked Sam the manager to see the 2 tires that had to be replaced, he was quick to fetch them while explaining that the SEPARATION would not be seen because they were no longer on the rims or inflated. Another tech standing nearby quickly injected " actually, you can see the cracking right there " as he pointed to the tires. My response was " hmmm, sure can." . Wondering how these obviously SEVERELY worn tires had been placed back on my vehicle Sams response was " well those tires ARE 9 years old! Perhaps an " I am sorry we disappointed you this visit, we should have been more careful. Instead, Sams response of " well those tires are 9 years old" was defensive, arrogant and condesending considering the tires were actually 7 years 9 months old. Regardless, all the more reason to inspect them especially careful sir? After all the tires were bought at your store and as you so kindly pointed out, the production date (47/15) Placed on my vehicle ( 3rd week of April 2016) is actually stamped on the tire, plain as day and easily checked by a " professional?" This is our backup vehicle and isn't driven much and I understand why a 50,000 mile tire would only last 25,000 miles in this case, we all know the integrity of rubber deteriorates with time not strictly wear and tear. Surely you would not have put those tires back on your own vehicle endangering the safety of your loved ones and everyone else you may encounter on the roads. Your customers trust you with their lives when it comes to the easiest repair...TIRES
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January 2024 by Hannah Ports Turner
excellent customer service
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January 2024 by Makare Ptah
No warm fuzzies here with service. I went three years ago with a Honda in which they were unhelpful and dismissive. Went again this year with a new car just to get air in my tires, again dismissive and left me sitting in my car in front of a bay for a very long time. No one even addressed me. I just drove away. Went up the street and was serviced within 10 minutes. Wont be going back.
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January 2024 by Macy Weber
The service is always prompt and the employees are always friendly and knowledgeable. They remember me when I come in and I feel like they really care about my car.
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January 2024 by Cindy K.
Tire blowouts, flat tires, and other failures cause over 78,000 accidents, 10,000 serious injuries, and more than 410 deaths a year, according to a National Highway Traffic Safety Administration report. Had my vehicle serviced for oil change and tire rotation and slow leak on 1 tire which had to be replaced. No problem, who wants to drive their family around on a dangerous tire? Vehicle was returned with severe shaking at 20 MPH and got progressively worse with increased speed. Vehicle was.returned for diagnosis and discovered that the 2 tire placed back on the front end of vehicle were separating and cracked. I have no problem replacing dangerous tires, but I was not given that opportunity because Firestone neglected to properly inspect the tires when they 1st had the vehicle. I've been a customer at.this location for 20+ years and have NEVER had my vehicle returned in such an unsatisfactory condition. When I asked Sam the manager to see the tires he was quick to fetch them and explain that the SEPARATION would not be easily seen because they were no longer on the rims or inflated. Another tech standing nearby quickly injected " actually, you can see the cracking right there " as he pointed to the tires. My response was " hmmm, sure can." . Wondering how these obviously SEVERELY worn tires had been placed back on my vehicle Sams response was " well those tires ARE 9 years old! Fair enough, so all the more reason to inspect them especially careful sir? This is our backup vehicle and isn't driven much and I understand why a 50,000 mile tire would only last 25,000 miles in this case, we all know the integrity of rubber deteriorates with time not strictly wear and tear. Surely you would not have put those tires back on your own vehicle endangering the safety of your loved ones and everyone else you may encounter on the roads. After this experience and reading other reviews I would advise anyone to document, take pictures, video and even mark parts before handing.your vehicle over to anyone, anywhere. Its a sad thought but we consumers cannot be too trusting or careful these days and the burden of proof is on us! I am thankful that noone was hurt....this time. A dangerous mistake that could have easily been avoided.
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January 2024 by Phil Patrick
So glad Fireston was able to get my truck fixed within a few days.
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January 2024 by Nathan Graham
The original problem was misdiagnosed costing extra money and time. Since they needed the car for another day my wife had to cancel her travel plans. The bright spot was Harold did everything in his power to accommodate and try to resolve the issue. Harold is the reason it's a 4 star and not 3.
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December 2023 by travis rose (TJ's Two Cents)
A lot better treatment than Bosleys Tires in Wichita and cheaper service not by much but still
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December 2023 by Robert
Made an appointment for 8 am just to get a tire fix already off. I was told it would be another 30 to 40 minute wait Ask why make an appointment when they don't keep their time
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November 2023 by Lil Chow
At first they put my tires on someone else's truck but when I came to pick it up and I explained to them that they put my tires on someone else's truck they got it done within an hour for a full set of tires
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November 2023 by Jason Baker
Price was fair but I schedule my appointment 2 weeks ahead and they still didn't have my tired there
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November 2023 by James Weis
Would give less than 1 star if I could. Waited an hour and a half to get one tire when I had an appointment. They twisted one of my lug nuts then wanted to charge me $235 to fix it. Complete waste of time. They aren't fit to put together a set of Tinker toys. Went to discount tire they had it done in 30 min.
