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February 2024 by Tuan P.
If I could, I would give this place a 0. My sister brought her car in for an oil change. Instead of an oil change, they drained the transmission mission fluid. When she went to go pick up the car, they gave her the run around. It's been couple days now and her car still isn't fixed. Every time they call to inquire, the same run around answers. We might look into getting a lawyer at this point!
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January 2024 by Marc Studebaker
They did a great job!
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January 2024 by dillon albin
Excellent service on our Volvo. Very in depth work and about as price friendly as you will find nowadays. By far the best Firestone in town, avoid the downtown location IMO.
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January 2024 by Beatrice Kyubwa Morisho
Good company to work with the staff are so generous and helpful
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January 2024 by Loretta Lucas
I got four new tires $909 they were short-handed and didn't get it done when I needed it done I actually had to wait till the next day to pick it up the next morning but they were very nice and friendly and kept me advised about what was going on once I did call and ask but the pricing was not that great That's a lot before tires about $200 more than what I wanted to pay but at least they had good customer service!
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January 2024 by abdisalam Ali
She also made discrimination she wors human been that ever seen stey away thos place
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January 2024 by soc ca
She discriminat ne she wors human been thar I've ever see
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December 2023 by Dustin Burson
Went in for a scheduled alignment as my vehicle pulls to the right. Left with only an inspection being done because the front office guy kept pushing to not do the alignment today and gave me quotes for new tires and front breaks. The first time he asked if I still wanted to do the alignment I said yes, then he pushed more to get me to only do the inspection. Likely won’t be going back. Not the same service it use to be about a decade ago.The guy also was swearing in casual conversation with me, and kept talking about them being short handed. He seemed kind of rude to someone that called by phone or the person that was in front of him while I was sitting in the chairs at the front.
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December 2023 by Alex B
Waited in the lobby for over 20 minutes before an employee even came up to help me. Also not sure if some of the employees were very truthful about rotating my tires on previous visits. Asked them to patch a tire, they said they couldnt find a leak, blamed it on my sensors and said they rotated my tires. Same tire (back drivers side) kept saying it was low. Got it changed at the other location and looks like it wasnt an issue with the sensor and wasnt rotated.
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November 2023 by Lauren Theis
They will waste your time and upcharge you. They told me it would take an hour. I spent the day SEVEN HOURS there to put on two new tires. Ask me why I waited that long? Idk I should have taken my keys back. Also the guy who answered my call was a total creep and told me I was a good girl for knowing what model of car I had.
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November 2023 by Tarry True
Went in to the Towne East mall location to get a tire fixed, guy laughed and said I was the 5th person that day who had asked and that it wouldn’t be until 5. Added more frustration to an already irritating situation. Left and will not go back again.
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October 2023 by Alan Badgley
We've been using Firestone for oil changes and tires, brakes, lifetime front-end alignment, and wheel balancing for the entire life of our 2009 Flex and 2002 Camry.
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September 2023 by Nicholas S
I made an appointment for 8/19 and I called 8/18 to confirm and they didn’t get the appointment saved so offered to “work me in”. I said that’s fine let’s go for next weekend the 26th. I called to confirm yesterday and they said yes it’s scheduled for 11am. I checked in at 10:45 and said I’d wait. At 12:15 they still didn’t touch my car. They told me appointments don’t necessarily mean anything. They gave me my keys and not even an apology. I drove two hours for this appointment as I reside in Great Bend.
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August 2023 by Jack Mark
Since covid and the service went down the hill if u got a problem in your car expect to take ur car atleast twice for them to fix the problem it can be as simple as replacing brake pads!
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July 2023 by Anni Johnson
Takes car of me everytime with my tires. I went in for a noise in my car and they misdiagnosed causing my car to receive even more damage. But when it comes to tires they are my go to.
