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November 2023 by Stacey
My daughter and I went and were ready to make several costly purchases for 4 houses we are currently remodeling with several others next. However we were never greeted or asked if we needed any help. Several employees looked at us and carried on with their conversations with other employees. We weren't the only ones getting this poor service. We talked to two other people that were waiting to be helped as well. We all walked out after being blatantly ignored. I won't recommend this place to any of my family or friends.
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November 2023 by Historic Elgin Hotel
This place is amazing! They have such a wide selection…you could spend all day looking. Shout out to Abby who helped me return some sample tiles that I had purchased. I didn’t have my receipt and she became a detective trying to track down my purchase. Excellent service!
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November 2023 by Racheal Weir
My husband and I went on Sunday, October 8th for some inspiration shopping for a bathroom we will be doing in a couple months. While we were walking around, we found the perfect tile on clearance and there were just the perfect number of tiles for our project. One of the associates, Jace P. helped us with the tile. Then when we continued shopping, he was very helpful by creating a quote for the items we will still need. Now I have a shopping list to follow for the rest of the supplies. He was also extremely helpful by bringing items so we could see selections together. Particularly, we were looking at the wall tile and trying to look at floor tile and he grabbed a sample kit of different grouts so that we could see what they all looked like together. He made sure we were refreshed and was a very joyful person. We only bought the wall tile during that trip, but will definitely be back for other supplies!
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October 2023 by Jim Coldwell
Great assistance by Cody, Jennifer and JR. Sorry, I missed the third young man helping Cody. I did a Self pickup, three trips ina Government Motors -small Chevy (truck's payload limited to 1600 lbs). Each time all were very courtesy and expedited the loading.
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September 2023 by Brandi Collins
Loved visiting another store. Sue and her team were gracious hosts for our meeting and the store looked amazing!
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September 2023 by CATHY Mitchell
Jim provided professional and expert advice with regard to choosing flooring, buying, and ordering stairs to go along with the luxury vinyl plank flooring. I wasn’t even aware that stair treads were available to special order! He was really pleasant and fun to work with and gave me advice that I needed to hear to make my project go more smoothly. Many thanks to Jim and to Jace for always loading my car so kindly and with a smile!
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August 2023 by Michelle Tran
I had an outstanding experience at Floor & Decor! John was not only professional but also incredibly helpful in guiding us through the selection process. I truly appreciate John and his excellent customer service and would highly recommend him to anyone in need of flooring solutions!
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July 2023 by Jessica Dawkins
This was our first visit to F&D and we were not disappointed. At first, we tried figuring things out on our own and it wasn't long until we surrendered to the help. We met Andrew and he was super chill, extremely knowledgeable and was happy to help us as he taught us about the specifications on LVP. Next we met Ryan on the design team and he was great too. He offered to get us print outs, grabbed a cart, scanned samples for us and even offered us a bottle of water. Excellent customer service. Very knowledgeable and friendly staff. We will be back! Thank you Andrew and Ryan!
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June 2023 by Jubilee Schmied
We have bought our floor from Floor and Decor on 2 different occasions. We love all the options they have and everyone is always very helpful! On our most recent remodel I have been into Floor and Decor to get samples and look at flooring MULTIPLE times and each time I came in John was working and been a huge help in deciding which floor we could go with. He went above and beyond and I am so thankful for all the assistance we received from him!
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June 2023 by Charlotte Patterson
Cody just helped us with our tile and special order. I haven't been impressed with retail customer service in a long time. This young man hit it out of the park at every turn. Thanks!
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June 2023 by F Michael Roberts
Anne the designer was outstanding. Creative, detail oriented and so helpful.Incredible nice and informative personFrank and Christy Roberts
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May 2023 by Carey Wettstein
Rickey at Floor & Decor in Wichita, KS has been amazing and so helpful when I go get my supplies. He is always nice and takes care of anything I need. He had just clocked out for lunch and was walking out but insisted on helping me before he left since he knew exactly what tile I would need. I have had many encounters with multiple employees there and they have been nice and helpful. Thank you!
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March 2023 by Julie Clark
Ricky was great! He was very knowledgeable about tile! I love coming to your store! With his suggestions, I can not wait until our bathroom remodel is complete!Side note: everyone that I have had contact with is very knowledgeable and very helpful!Customer service is here very rare! Keep up the great job!
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March 2023 by Tammie Brooks
Awesome associates who helped us out today! Especially Jim. He was very helpful, explained things to us about how to put flooring down. Seemed like a very honest and nice man.
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March 2023 by Debra McReynolds
The associates that waited on us, for the duration of being in the store. Were very knowledgeable in directing us to areas of the store for products. And in assisting us with understanding the differences in flooring to purchase for each room (waterproof vs non- water proof) for our home.
