Geek Squad
Hours:
2111 N Rock Rd Suite 121, Wichita KS 67206 Hours
About Geek Squad
The Geek Squad at the Best Buy location on North Rock Road in Wichita, Kansas appears to provide mixed experiences for customers. While some customers have had outstanding experiences with knowledgeable and professional technicians like David and Michael, others have faced issues with unhelpful staff and unclear policies. The business is described as having a few trustworthy, honest, and professional employees who are able to efficiently resolve technical issues and work within warranty plans. However, there seems to be some confusion around their appointment-based system, with one customer being told they could walk in, while another was told it was appointment-based only. Overall, the Geek Squad seems to offer quality tech support, but the level of service can vary depending on the individual technician. Customers who work with the more experienced and helpful staff, like David and Michael, tend to have positive experiences with the business.
Most Recent Reviews
October 2023
Outstanding experience at Geek Squad - N Rock Rd, Wichita, KS. David K. provided excellent service! He is very knowledgeable, and works to resolve issues. He is an asset to your organization! Thank you for the great service David!
June 2023
I received great service from Michael today at the Wichita KS store. He went over and above to make sure I was taken car of and solved my issues. Thanks again Michael.
June 2023
Bought a TV from Best Buy Geek squad delivered it to me.
More Comments(42)
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