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January 2024 by Tammy Phan
Everytime we had an accident, we brought our cars here. Customer service is great and their work is awesome.
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December 2023 by Douglas Fredendall
Ultra competent and professional. Alfonso, Page, and the crew Rock. They repaired my mobility van and coordinated and umbrella billed the muffler, syspension and mobility equipment work and beat projected time. Worked well with insurance also.
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October 2023 by Felicia Titus
Can I just say the hospitality of gerber collision was wonderful!!!! As I was pulling up to pick up my vehicle they were already pulling it up without me mentioning I was on my way!!! And my car was so clean. All the repairs were done beautifully...thank you Paige and the rest of the gerber team I will recommend you to all my people
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October 2023 by Angela Gragg
I had the best experience. My car looks great! The staff were knowledgeable and the manager is awesome. I will always take my vehicles there if needed.
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October 2023 by Sandra Grubb
Fixed my car like new. Detail cleaning of inside was beyond fantastic.
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June 2023 by Ben Tyson
Called for windshield repair, so they asked for my zip code, and they said they don't have a glass repair shop in my area. Why does it say "and GLASS" in the title?!
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April 2023 by Chelsea Barclay
This was the most painless experience. I was referred to Gerber by my auto insurance, after my fairly new vehicle was hit and damaged. I was so worried about how it would go and being without my car. The estimate was quick and was promptly sent to my insurance, as well as to me. I was quoted a couple days for the length of time the repair would take. Gerber and USAA worked together and enterprise was at the repair shop, waiting for me with the rental when I dropped my vehicle off. The repair was completed within my originally quoted timeframe. Gerber also offered for me to leave the rental there and they worked with enterprise to have the vehicle picked up from them. My vehicle was pristine and the body work was immaculate. It’s like the damage never happened. They detailed the inside and my vehicle is cleaner than when I left it. They have also provided a lifetime warranty on their work and asked me to reach out if I have any problems at all. I would 100000% use Gerber on West Kellogg, again!
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April 2023 by John T.
I would not recommend this company for auto body repair. It took months to get work confirmed. Once it was confirmed and after my car was dropped off they decided that it needed thousands more and it was cosmetically totalled. I wanted to pick it up, they had taken it apart to do the second estimate and informed me I would have to pay for break down and assemble out of pocket. When I finally got my car back it was filthy and still had wiring all over it from the estimate. They offered to detail it but I no longer wanted for them to be in possession of my car since my rental had been returned and I couldn't trust them to do anything in a timely fashion. They refused to give an alternative to the shop. My goal here is to save someone else the headaches I endured.
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March 2023 by Alexa Calderon
Recommended by Progressive Insurance after an accident. The worst experience with a body shop ever. Had to call for updates every couple of days. They never reached out, once. Was always told it would be ready tomorrow on 5 occasions. Their excuse was wrong part shipped or a new problem was found. On the last day they said our car was being detailed. I was a little excited to think I'd at least be picking up a clean car. I was disappointed to see that it was full of dried mud and dust. I dropped it off cleaner than I got it back, which was a bummer.Meanwhile, Progressive insurance stopped paying our car rental and Gerber agreed with Progressive, due to so many delays on their end, they would cover the remaining cost of the car rental. Well, they didn't hold up their end of the deal and I was charged approximately $475.00 for the rental. When my husband called to inquire if they had paid it or not, they couldn't tell him. He asked for corporate's phone number they indicated that they do not have a phone number. That is a huge red flag.Fast forward to today and the car is still having issues that didn't exist before the accident. Mind you, the car has only been driven 281 miles since February 1, when we retrieved our "repaired" car. Since they supposedly have a 100% guarantee, we called them to express concerns that the car was idling funny. The mechanic offered to look at it, but made it clear that he doesn't think it's related to the accident. Hear we go again with these people.We are absolutely done dealing with this shady company and their incompetent front desk personnel, as well as, mechanic. I simply cannot give anymore money, energy or time to them. They absolutely ruined our holiday season. From day one my husband and I have regretted not choosing another collision center. Do not trust your car with them if you value your sanity and time, find a professional.Services: Electrical
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March 2023 by stephen collins
I needed my jeep fixed and they were fast and did an excellent job, great customer service and they are extremely professional, I would definitely recommend this shopServices: Painting
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February 2023 by Robin Nightingale
Twice I've had to take my tahoe in, and both times received amazing service! They ensured I got factory parts replaced instead of third party parts, and they beat the deadline both times and were extremely informative throughout the entire process! Definitely taking my cars back to here!
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September 2022 by B J Medlam
Customer service was very helpful i, assisting with accident appraisal and dealing with the insurance companies. Highly recommend.
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July 2022 by Kathy Oneill
The personnel were very professional. They kept me informed throughout the process. They were always friendly and helpful throughout this stressful period.
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May 2022 by Julie Ross
Shortly after buying a used Toyota Corolla in the Kansas City area, we noticed the bumper on the passenger side was starting to flap loose from the fender. Upon further investigation, we realized the car had apparently been in an accident that did not show up on the CARFAX history. We reported the issue to SilverRock, the warranty insurance company. They referred us to several body shops in the Wichita area, one of whom refused to deal with the insurance company, tried to take advantage of us,and also wasted a great deal of our time, almost allowing our warranty period to run out. When we arrived at Gerber Collision to see if they could help us out, Paige took all of a few minutes to assess the damage. She quickly generated an estimate and submitted it to SilverRock Warranty that same day, stressing the damage was a safety issue and not just cosmetic. Long story short, the warranty company finally agreed to cover the repairs. Gerber Collision did a high-quality job replacing the bumper and grille, matching the paint perfectly, and all within the cost constraints of the warranty company. I would highly recommend Gerber Collision especially if you have a SilverRock claim and, of course, if you want a body repair shop that you can trust.Services: Body & Trim
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April 2022 by Vanessa Salinas
The staff here is so friendly and informative. I highly recommend this location. The company as a whole does great repair work and a bonus for me is a that they are l certified Hyundai repair location too!
