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March 2024 by A B
As somebody that has never rented a car before. You should put that you need a credit card if you aren't flying in and out of wichita. Needs to be at the top when making the reservation. Caused a full on panic attack as I had somewhere to be and needed this car. Putting these rules in a small fine print is ridiculous and scammy. Will tell everyone I know what a cluster this was for no reason at all.
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March 2024 by Jamie Stupey
I’m sorry am I clear when I am looking and I see that my review has been deleted? My review is absolutely accurate why would my review be deleted??? Candace was absolutely horribly rude to me and made me very uncomfortable on an already horrible travel day. Yes, someone from the company would like to find out what she did. Go ahead and contact me or I’ll be happy to leave a review that spells it out if that is necessary.
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December 2023 by Crystal M
I have to say that I haven’t received such great customer service in a very long time as I did with my encounter at Hertz on Douglas! Jessica, you absolutely are a wonderful person and manager! Thank you for making it a great experience and I will be back to YOUR location in the future! A million STARS for this location and to the staff!!!!! THANK YOU!
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December 2023 by Kevin
I like the location they got great people Working there and the car was clean And ready to go.
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August 2023 by Trey Glasco
They won't give me my deposit back. It was the dirtiest rental car experience I have ever had.
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August 2023 by Terrea R.
I went to pick my car up that I booked for a trip and they tried to give me a tiny car instead. And when I returned it I filled the tank up right before I returned it and they still charged me $25 extra because they said it wasn't full! Highly don't recommend
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August 2023 by Shawn Darnall
Friendly staff, convenient location. The attendant was nice, she even made me laugh.
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June 2023 by Dmitry Petrov
Have only positive experience with this Hertz. Everything was smooth and quick every time, whenever you pick or drop a car. Guys here are responsible, professional, and nice people with a good sense of humor.
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May 2023 by Ethan Jasinski
Terrible experience. Car is dirty and staff were unprofessional and rude! Will never rent from hertz again.
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October 2022 by Robin Yarbrough
I called earily to check rates for renting a car. I was quoted $63.99 a day with a 20% military/veteran discount. I also asked about pickup and delivery as mentioned on their website. I asked him to please email me this info so that I could compare, he hung up without asking for my email. I called back an hour or so later and the same car was now going to cost me $78.99 a day less the discount. How can the rates go up that much that quickly? Oh, by the way, the pickup and delivery service to get a car is not free either, there is a charge of $35 each way.
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September 2022 by Kevin C
Mark was helpful in getting us what we needed, even though he had to deal with limited stock. Location was convenient, car was good.
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March 2022 by Natasha Stewart
I came to pick up my rental and they were out of rentals and started to making excuses of why they couldn't rent to me. I literally was dropped off I have a broken leg and it was 20ﾟ out and had to wait outside for an uber. The employees also smelt so bad the whole office smelled of BO. I went to AVIS and they were absolutely amazing.
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August 2021 by Shelia Hein
Web site said open but the office was closed no help there
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April 2021 by stephen collins
Great customer service!!
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March 2021 by Ron Eastman
I charged an online rental for a vehicle from this location for my wife to pickup in the middle of the snow storm that swept the Midwest the last week of February '21. She had three separate flights cancel on her and I feared losing most of our prepaid days. Hertz and their representative Carlos, was very helpful in assisting in reworking our contract to slide the start date and guarantee a waiting vehicle.Flights that did make their destination where often late and ours would potentially arrive after Hertz business hours. Jennifer, another Hertz representative, promised that if we let them know we were running late, the team would make sure someone would wait for our arrival.I couldn't have asked for more attentive, professional people to care for my wife after a long day of delayed flights and inclement weather.
