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September 2024 by Justin Ward
A job well done with a friendly demeanor.
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September 2024 by Stephanie Brown
Tim was excellent; kind and knowledgable. He went above and beyond to correct a problem from a previous service provider, and in the process saving our home and family from what could have been a scary fire!
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September 2024 by Charles B Newcom
Dakota Shull the technician who performed the inspection and the work was extremely knowledgeable. His customer service skills were excellent. He is a definite asset to Home Safe Hearth & Chimney. I highly recommend this company.
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September 2024 by Dan Gollub
Knowledgeable, courteous, and tolerated my friendly dog.
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September 2024 by Jerry Noll
alerted me to small things that needed to be repaired and finished in a timely manner
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August 2024 by Pam Isenberg
Dakota really knew his stuff. He was polite, got right to work, finished and cleaned up within an hour. Will be using Home Safe Hearth & Chimney, Inc. until we don’t have a fireplace.
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August 2024 by Melissa Mathis
Excellent work! Came in and got right to work. Finished the job in a timely manner. Even being considerate when a nosy pet snuck in to see what was happening in the room.
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August 2024 by patrick mccoy
Great service, great technicians.
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August 2024 by Kat Wieland
Home Safe and Hearth did an excellent job of installing the fireplace insert. It looks nice and they did a good job of cleaning up after themselves.
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August 2024 by Tracey Stark
There are so many good things. I got several reminders of the date and time, then the day of, I got a message stating who would come. This is great for security reasons. They did a wonderful job, showed me why there might be a need for replacement of parts in the future, and made the fireplace look new again. They brought supplies to protect my carpet and didn't make any mess. Very happy with the service and the care to detail they provide.
My ONLY suggestion would be that my appointment time seemed to be the time they were leaving the store, not when they would arrive. Since it is at least 1.5 hours away, I changed my schedule for the 0800 appointment time. This appears to be the time they left, not would they would arrive. Perhaps that could be made more clear for future customers.
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July 2024 by Rick Rowe
Communication was a little spotty in the beginning but that got sorted out. The installation went flawlessly. The technician, Jesse, was very knowledgable, efficient and organized. He had all the parts and materials staged for easy accessibility right from the start. He planned every move for efficiency and knew what the next move would be before he made it. The unit is very high quality and we are very pleased with the purchase.
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July 2024 by Carol Odevseff
We were very impressed with the lengths gone to to keep the working area clean. The extra look at the dryer vent was a great plus. Thanks.
Timely arrival of technician. All around good!
Dakota did a terrific job!
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July 2024 by Robert Pippin
Very professional and polite. The Technician was thorough, and explained the work he completed. Great job! Thanks.
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June 2024 by Janine
Bart Ogden came to check our fireplace remotes and taught us a few things we hadn't previously grasped. Bart is patient, personable, and a good teacher. We do appreciate his work.
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June 2024 by Heather Whitaker
Dakota was so great and did an amazing job. He had alot to do at our house and he worked all day until it was done. So impressed!!!
