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February 2024 by Jessica Noneya
I was walking through the store a couple of yrs ago, and a piece of jewelry caught my eye, Donald, the sales associate was absolutely delightful while helping me.Last year my daughter turned 13, and wanted a cross necklace, again, Donald was patient and friendly. When I mentioned that my daughter would probably never take the necklace off, he pointed out how dainty the chain is- and helped me find a thicker chain that was the right length for a 13 yr old girl. I was on a budget, so he made sure to find a sale item as well! Talk about empathy, and going above and beyond!My daughter absolutely loves her necklace- and has only taken it off once in 8 months!I have been meaning to write this review for a while now- I hope Donald is still there, and a manager will let Donald know he is an excellent employee!If there by chance happens to be 2 Donald's in the jewelry department, he is the one who is 20-30 yrs old (hard to tell) and he's a black guy who has braided hair.Donald if you happen to read this- you are a kind soul, and your ability to connect with people is a gift. God bless you young man.
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January 2024 by Amanda Abernathy
Bill and Annie Thank you guys so much for your kind hearts and taking the time to talk to us and explain all the tiny details ?❤️ needless to say My fiance and I came out with our dream rings?? & spent way less than what we was even wanting to spend. The customer service was the greatest we have ever experienced! We will forever be loyal customers. Thank you!!!!
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January 2024 by Bo Schremmer
Great place for big and tall mens clothing, always have items on mark down and plenty of items in stick.
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January 2024 by Kristine Isaacson
I'm always so glad to shop at this store in person!
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January 2024 by Trialinyx
Always love the weird lookin mannequins.
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January 2024 by David Cerullo
Great place
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January 2024 by Carol Mendoza
Good place for clothes at medium price range, costume jewelry, makeup, house decor and shoes.
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December 2023 by Danny Vasquez
While we're on there. The store within the store was circuit city since both locations are closed as of 2009 in West Kellogg location until Ross took over and 2005 for the east Kellogg location
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December 2023 by Kathy Blehm
Very engaging check out personnel.Seemed happy to take care of customers.
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December 2023 by CM Portley
JCP still has some of best deals around. Not being adequately staffed can ruin your shopping experience though. I love to hit JCP on Black Friday, mainly for the free money off cards they pass out. Combine that with the terrific sales, it gets pretty congested with shoppers. But for some reason, management got rid of one of the check-out counters on the lower level. Therefore, you end up waiting in a long line at the main lower level checkout.Or you go to the drapery counter or the package pick-up area. I purchased an airfryer and had to return it for exchange. Store return transactions are located on the lower level. I had a wonderful employee who worked in beauty. She went downstairs and took another airfryer to customer service in order to save me some time. When I arrived at the store, the line was long due to shoppers paying for in-store purchases. This area of the store is supposed to be dedicated to returns, exchanges, and online package pick-up. JCP needs to work on the logistics to be better prepared for next year. I can say with ALL honesty that they have some of the best employees in the business. JCP employees are always polite, professional, helpful, and dedicated. I can say the same for its management staff as well. I give it a 4 star because there are still improvements to be made. BTW purchased a puffer coat on Black Friday for 24.99. What a coat! I expected it not to keep me warm on the coldest of days, but it serves the purpose. Like I said, the sales are amazing, and the merchandise is pretty decent for the prices. Seasons greetings!
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December 2023 by Marge Wright
I support brick and mortar stores
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October 2023 by Public Possum
Based on my experience here, this store had some good prices on various products. Customer service was fine. No issues overall. Would recommend and would return.
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October 2023 by Coco emarthle
Hair stylist lady was great but a older lady with short hair blond with glasses needs to stop being witch it’s not Halloween yet
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October 2023 by Kat Rush
It's always well stocked. Personnel are pleasant and willing to go the extra mile to help. It has two floors with both the elevator and escalator.
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October 2023 by Marilyn Salas
Love the new Disney items and variety of styles.