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March 2024 by Lynne Copridge
This was my first time getting glasses at Lenscrafters in the East mall. This was by far the best experience I've had at an optical. What made it so special was the optician. Drew was amazing. He went the extra mile to find a frame that I loved. He was knowledgable and made this a top notch experience. They've gained a new customer.
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March 2024 by Windam
The management was rude. I don’t remember his name, but there was a black guy with glasses who is either the assistant manager or store manager and his attitude is condescending beyond belief. Answering questions is an obvious annoyance for him. He really shouldn’t be in any form of management, let alone customer service with his completely rude attitude.
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February 2024 by Renea Hildreth
The gentleman that helped us was professional and knowledgeable. The store was busy, but he didn’t rush you. He made sure we were satisfied, and answered all our questions
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December 2023 by Alexander Lewis
Went in to ask questions and to begin the process of getting my first glasses. The dude behind the counter was insanely rude to me when I went in. He talked to me like I was a child and tried to explain basic math to me. He wouldn’t let me get a word in to ask questions either, i felt rushed and could not get the help I needed. I ended up just leaving and going to the west store which was a way better experience. I will review there once I get my glasses, do not go to this location! Go to the west one, it will save you a lot of hassle. Ask for Chris if he is there!
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December 2023 by Darian Eshelman
Very impressed. Alexey provided excellent assistance. With insurance I was able to purchase a quality pair of glasses at an acceptable price.
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November 2023 by Rachel Etris
If I could give no stars, I would. I went in to get my lense put back in my glasses since it popped out. What should have been a quick in and out turned into a 10 minute trip because the worker with long hair decided he was going to look for every single flaw with my glasses tell me about them and fix them when in reality nothing was wrong with the way they we being worn. I was very frustrated because he blamed me for sleeping on my glasses when I don't. This was the 4th time my lense popped out of frame so I will not be buying anymore glasses from LensCrafters.
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October 2023 by Aja Moore
Alexey was a great help! Helped me get an awesome deal, and some awesome glasses. Much appreciated, I will definitely be back!
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October 2023 by Jay Smith
Alexey did give the best service I experienced in the 7 years going to lens crafters.
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August 2023 by Julie Mangum
Alexey was super helpful and a blessing ! My mother- in- law broke her frames and we needed a frame to fit her trifogel lenses. . Every other place we went to were not helpful, and stated the she would have to get an eye exam and then maybe they could help us. I called lensecrafters and Alexey told us toCome on in:) We went in and Alexey was super helpful and helped us more than eyeglass world! Thank you and we will be back!
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August 2023 by Tony Harshbarger
Really poor customer service. Finally left without getting my glasses ordered. They need to hire more people and train them better.Edit: I contacted customer service as they requested and they closed the ticket without addressing anything at all.
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May 2023 by Joe Fazzio
I ordered my glasses with the transitional lenses ray ban .thay were fast and professional. Going to pick them up today .
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March 2023 by Sudhir Kudesia
Great place for the best glasses for anyone and not what the store tried to push sell. Lens Crafters have wide variety of glasses and their state of the art technology shows their interest in customers’ vision. I can arguably say that the company’s vision is your vision. If you are getting glasses anywhere else (don’t like to write names), you have missed the best glasses for you. Want to mention excellent work that Drew did. He is awesome. Another associate that I happen to see also awesome.
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January 2023 by Kirk Edwards
Mr Drew and Mr Alexii were friendly and accurate and helpful in selecting, sizing and ordering and payment processes getting BOTH our glasses and shades. They were also quick to remind us and distribute our new purchases to us with care. Thank you guys!! You two are as good our good buddy William who use to work at this store!!!
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January 2023 by Chris Traxler
Drew was a GREAT help and customer service was exceptional - Thanks for a great experience
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December 2022 by Dee Chavez
Drew is a fantastic customer service rep! He is very Knowledgeable, patient and accommodating! He explained things better than my home town optometrist ever did ( an independent one). Thanks, Drew!
