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November 2023 by Sharon Steinhilpert
Rosalie was awesome to work with. The lease process was new for me & she explained everything perfectly. This was definitely my favorite auto transaction!
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October 2023 by Vyctoria Allison
From the moment I walked in I was greeted by a very kind customer service representative at the front desk. From there I was introduced to my salesperson, Rosalie. She was VERY helpful and was attentive to my wants and needs. I couldn’t have asked for a better sales rep to work with. She made the entire process seamlessly easy and I did not feel pressured at all. I would DEFINITELY work with Rosalie again!!!
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October 2023 by Lester Richardson
Very friendly staff. Rosalie was remarkably patient with us. We appreciated the firm pricing on the vehicles so no bantering back and forth on prices. Their prices were fair considering the current market. We were not pressured into buying a car. We came down from Kansas City to look for cars and drove back with a Lexus NX 350 that we are totally satisfied with. Thank you, Lexus of Wichita for your professionalism and actually having cars on the lot!!!
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October 2023 by Brad D
I recently purchased a pre-owned Lexus from this dealership. I returned for scheduled maintenance today and the service department coordinated with the sales department to ensure I wasn't unnecessarily charged. It turns out most of the maintenance I requested wasn't needed. Most dealerships would have charged anyway - Walser Lexus did not.
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September 2023 by Titon H
I bought a vehicle (Tesla) from Rosalie from Texas. I had such a great experience in working with her. She took pictures of the vehicle, always communicated with me, and gave me frequent updates. Who knew that car buying could be so easy from out of state. I ended up returning the vehicle after it was delivered to me. But even in the return, it was a positive experience. I have nothing but good things to say about Rosalie, Eric, Josh, and the whole crew there! I would definitely buy another vehicle from them. Thank you for the pleasant experience!
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August 2023 by JoEtta R.
I'm making a formal complaint on Google and with the operations manager. Called 4x no answer for service unacceptable then telling me to pull into the service garage they will take care of me today and then telling me no time to take care of me today or this week but maybe we can get you in possibly next week. Bogus! Also advised today my wonderful Sales Customer Support Manager Grant Smith has left for another position. They did not offer another person to help take his role while I was in there trying to get my car serviced. To say the least I am hoping to hear from someone soon to get this crazy resolved. I really didn't expect this from you Walser Lexus when selecting you to purchase my car from a year ago.
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August 2023 by Phil Boyd
We’ve bought ~5 vehicles in the last 15 years and this was by far our best experience. We purchased an NX350h from here today and our sales rep Rosalie Isern was very good. We left very happy with our purchase and the whole process. The price that we discussed over the phone for the car and trade in was what I paid in the end - there were no surprises. She was VERY knowledgeable, straight forward and courteous. She and and the rest of the crew there were able to answer all of my questions about the car and services. I would definitely recommend this dealership. I spoke with several Lexus dealerships within 2 hours of Kansas City and the Wichita dealership was a step above all the others.
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August 2023 by Dale S.
Eric and Grant were awesome to work with! We found just what we wanted! This was a great experience and very nice facility.
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July 2023 by Tracy Slaton
Not one to leave negative reviews but I purchased a used vehicle from here and had it shipped to me. Over all I am happy with the vehicle, however they did not disclose some flaws on the vehicle which I asked about prior to purchasing it. I purchased the car without being able to inspect it in person so I was not satisfied with the fact that every flaw on the vehicle was not made known to me before purchasing. I did not expect the vehicle to be in perfect condition, and I would have still bought the car with the flaws, it's just the fact that the sales person was not forthcoming with the details that I did not like... shipping for the vehicle was very quick though and aside from this I the experience was alright. Just unsettling as to what else I may find with the vehicle that I was not made aware of... so if you plan on purchasing here, I suggest that you make sure that you demand photos of every cosmetic issue prior to making your purchase.
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July 2023 by Todd Martin
Rosalie helped us find the perfect vehicle for our needs. She was very professional and accommodating-not a pushy salesperson. Looking back over the many vehicles we have purchased I would say she is one of the absolute best we have every worked with! The Lexus dealership experience is second to none and we look forward to working with Rosalie in the future!!
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July 2023 by ruby 76
I had completely stress free experience buying at Lexus of Wichita. I worked with Rosalie Isern, who was incredibly pleasant and helpful. I can’t say enough good things about her customer service! I LOVE my new car, and I highly recommend Lexus of Wichita.
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May 2023 by Monica Gray
Thank you Lexus Walser. I absolutely love my new vehicle, a special THANK YOU to Erick Lane the GM for doing everything possible to get me the best interest rate. I appreciate the Walser Lexus team it's a 5 star rating from me..
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March 2023 by Erin Hiebert
The team at Lexus of Wichita are awesome to work with!I came in not knowing what I wanted my next car to be. Everyone was patient and fun as I looked at ALL possible options. Ultimately, Grant helped me find the perfect car matching my current transportation needs. The process was easy, friendly and felt no pressure. Best experience I have had buying a car! I definitely recommend visiting Grant and the team at Lexus of Wichita for an enjoyable car buying experience!
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March 2023 by nathan utt
Just purchased a new Tacoma from Lexus of Wichita and had the greatest vehicle purchasing experience ever! The staff is knowledgeable, kind, and energetic. I would highly advise to start your car buying journey here. They worked with me, for me. Ask for Rosalie and Eric! Thank you Lexus of Wichita!!!
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January 2023 by Rahel Woldemariam
Grant Smith has a good customer service, making us feel comfortable. He helped me to buy my car, making the process easy. Would highly recommend, because good customer service is when the provider shows empathy and that's what he did. He is very attentive, and transparent to show all the steps of the process. He also helped us put gas in the car when finished to return back home.
