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March 2024 by Raven J
We weren’t sure what we were looking for but, Max helped us find the perfect hat right away. Hector was great too!
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February 2024 by Bonnie Lindemood
Max was great!!! He made my kids night by embroidering a gift for their dad! I would 100% recommend for customer service!Thank you!!
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February 2024 by Bri Peña
I went into the lids store and didn’t really know what I wanted but Jacob helped me right away made me feel confident in buying a hat AND embroidering it with my boyfriends last name with a wonderful font thanks Jacob keep up the good work! Inside joke because my boyfriends last name is works and we did his last name as the embroidery lol. I had a great experience thank you!
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November 2023 by Nina Chen
Max and Jacob are the best. Go see them!
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April 2023 by Julie Jinsi
I would say yes the hats are a bit pricy but I come here ALL the time, and any time I've come the staff have been exceptionally helpful one in general her name is Jess or Jessica something along those lines she so attentive and GREAT at embroidery I threw something that I thought was very complicated her way and she breezed through it like it was nothing. I will only come in when she is there and if you haven't had embroidery done while she's there your missing out. I've had a few encounters where the staff are negative or don't wanna be there and they make it known but she's very professional.
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January 2023 by Juan Camarena
My son gave me a cap for Christmas and logically he took the price off but it was not my size today, Dec 27. We went to change it for one of my size but since it did not have the price tag the manager did not want to change it even though she had the ticket in her hand lousy service do not take away the price even if it is a gift
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January 2023 by crazy loser
My son gave me a cap for Christmas and logically he took the price off but it was not my size today, Dec 27. We went to change it for one of my size but since it did not have the price tag the manager did not want to change it even though she had the ticket in her hand lousy service do not take away the price even if it is a gift
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September 2022 by Bo Schremmer
Way over priced, my grandson and I went and he found several hats he liked but there is no way I'm paying 50 bucks or more for a hat. We went home and ordered the EXACT same 2 hats he liked from fanatics and got both new era hats for 47 bucks shipping included. We won't be back...
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September 2022 by Eric Frazee
Excellent service and great staff. Variety of products
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August 2022 by Erika Anderson
An amazing place to get a custom hat done
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May 2022 by Kaila E.
i took my hat in to get some writing on it. i told her specifically where i wanted the letters to be. i came back to pick it up and it was not where i had asked for it to be. so they said there could redo it but it would take like 30 more minutes. i had to take my sister home and drive all the way back to wichita. i went to get my hat. they ripped the mesh, after she told me "i've taken many stitches out it shouldn't mess it up" yet there were holes in my mesh. also to add they decided it would be okay to still not put it where i wanted it, basically in the same exact spot. so ripped it for no reason. and make the font bigger with out giving a call to make sure that was okay. my brand new hat. now looks like s**** will not be back. they had my hat for approximately 2 hours and couldn't get it right all because their machine wouldn't go that low tonight. then they should have givin me a call and i could have done it a different day. and IT IS NOT ON THE RIGHT SIDE, i had even personally made sure she wrote down the right side. if i had her move it. what ? more holes. no thanks.
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March 2022 by Diego Otero
The stitcher is very trustworthy and cares about her job while making customers happy 10/10
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December 2021 by Pat Dodson
Good place to buy hats and the engraving is great ?
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September 2021 by Eric loe09
The selection , quality, and style has poorly dropped alot. I buy 10 to 15 hats a year for me and my son's and recently started buying them online . My oldest son and I was at the mall and decided to go in and see what was there. I believe we will just keep ordering them ?
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July 2021 by Mary Jacobs
Can’t get anyone to answer the phone. I tried for over an hour from 10am -11am. Then throughout the day. No answer at all! I called the West side store to see if they had a number change and the number was verified. Disappointed…will have to make the 30 minute drive one way to see if they have a certain hat. Uggh!