Mel Hambelton Ford, located in Wichita, KS, is a premier new Ford dealership known for its exceptional customer service. From the moment customers walk into the showroom, they experience a commitment to providing a positive car buying experience, whether they are purchasing, financing, or servicing a new, used, or certified Ford vehicle. The dealership's sales team, led by Chris, is praised for being helpful, patient, and dedicated to finding the best deals that fit the customer's budget. In the service department, Scotty Germann and the entire team have been recognized for their outstanding service, even for customers who did not purchase their vehicle from Mel Hambelton Ford. They are known for their clear communication, patience, and going the extra mile to ensure customer satisfaction. Customers have consistently praised the professionalism, honesty, and compassion of the dealership. The service department, in particular, has been commended for its ability to address a variety of issues with customers' Ford vehicles, from software updates to sensor problems, and for providing loaner cars when necessary. Overall, Mel Hambelton Ford has earned a reputation for providing an exceptional car buying and servicing experience, with a dedicated team that is committed to meeting the needs of its customers.
Had new tires put on our vehicle. It also included detailing. AMAZING job and GREAT customer service.
August 2026
Came in to look at a used vehicle with Marshall W. As soon as we arrived, Marshall had the truck clean and ready for us to test drive! He did a wonderful job at listening to what we were looking for and helping us look at additional vehicles on the lot. I would recommend booking an appointment with him!
August 2026
Hassan was the man! Very respectful and understanding. Need a vehicle go see him. Everyone else was very helpful and understanding too. Highly recommend!
