-
December 2023 by Mark W
Have purchased several appliances in the last 2 years. Jon always provides great information and service during our search.
-
December 2023 by Todd Bumsted
Purchased a new GE washer dryer payed an extra 80 bucks for them to install them and they hooked up the hot water to the cold side !!! Should have done it my self !! We did call the store they ended up refunding our money and we set up a time to have it fixed and the guys didn't even show up ....these people are a joke don't buy from them
-
November 2023 by Misti D
I wanted to love my Electrolux washer and dryer, that came highly recommended by the sales associate. The washer shakes my whole house including my gas lines in my basement and is insanely noisy. It has done this since delivery/installation. They reported that it wasn’t level and sent out two delivery/installers to fix the issue after it was delivered/installed (it has been leveled 3 times). I tried to call Jon after the last installers came out to report there is still an issue and got no return phone call. They refuse to exchange what I believe is a defective washer and dryer. I have sent videos to the owner Jon who informed me that a tech has to come out to repair the defective washer and dryer (that originally came that way from them).The pedestal drawers were missing dividers that were allegedly ordered but have never arrived.I’m very disappointed in metro. We bought all of our appliances for our new home in 2006 and it was a good experience. This experience has been the worst experience! Proceed with caution when purchasing from them because there is zero chance of them exchanging an appliance if it is delivered/installed and is defective!
-
November 2023 by Chris M
This is my second major appliance purchase from Metro. We started online shopping prices it was beat by HUNDREDS. I walked in knowing what I wanted and was in and out quickly with no pressure to purchase additional protection etc (which I bought with our oven I wonder if they discontinued that). Both our purchase were easy seamless and painless coming in under big box and online.
-
November 2023 by Marty Burger
I purchase appliances for my own home as well as over 100 rentals here. I've never had a problem and their prices are competitive with everyone else in town. They're low priced, quick, delivery and installation gives them an edge over most everyone else. They're one of only 2 places I buy from in Wichita.
-
October 2023 by LouAnn Androes
Purchased all new appliances. Delivered a stove all dented up. The fridge delivered with broken glass shelves. All in July 2023 before the 4th. Stated would re-order broken shelf and today October 7th still no replacement shelf not even a call back. Did receive a call from salesman wanting to sell me additional coverage for my appliances. Told him the situation with no call back and still no call regarding my broken shelf. This is poor customer service! Maybe with this poor review I will finally get this resolved.
-
October 2023 by Tim McBurney
Very nice and professional easy to work with very happy with our perches thank you for great service
-
October 2023 by Sydney Fisher
I paid over $2200 for a new fridge there 4 months ago, in July. The ice maker has never worked. They have sent out repairmen at least 5 times, having the codes checked, the ice maker replaced, the codes checked, the brain of the fridge replaced..and it still doesn't work. We have adjusted work schedules to keep letting there people in our home to play with it and it's still broken.They do not stand by their products and refuse to send us a new fridge. I'm gonna call my lawyer next. When we called metro they were condescending and accusatory.
-
October 2023 by Jack Wellman
Great prices...and good help. Very professional.
-
September 2023 by Mustafa Kadhim
Best deals in town. For new and open box appliances.
-
September 2023 by Melinda Storey
My fridge bit the dust, so I went straight to Metro Appliance. I knew they would have what I needed and they did not disappoint. The associate helping me was so friendly and knowledgeable. I picked out a refrigerator in no time. Now for the delivery guys. They were so efficient and nice. They had to take my huge old fridge out of my condo and down a flight of stairs, and then bring the new one up. No complaints at all. They were super professional.If you need a new appliance, this is the only place in town!!
-
September 2023 by Ryan and Sarah Woodruff
Very pleased with their selection and service! Lonnie helped us out and was very knowledgeable and not pushy at all. Highly recommend!
-
September 2023 by Cindy Kennedy
Good inventory, knowledgeable staff, mostly purchasing mid-range appliances for rental properties, but the have a good selection of high end appliances too
-
August 2023 by John Herington
John and the guys were very helpful with my order and getting me on my way...
-
June 2023 by Deborah W.
I was in need of a refrigerator asap...the salesman helped me find one according to my measurements. Upon delivery the guys were efficient and very courteous...giving me all the paperwork needed. I certainly will do a return visit as I will possibly purchase a washer and dryer set in the near future.for your great customer service
