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February 2025 by Tracy Keck
Went to this store when I couldn’t get help from the other one across town. Their hours said they were open til 8pm. I walked up to the door and they locked it. Looked at my watch it was 6pm. The lady said nothing to me, just walked out and got in her car.
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May 2024 by Brynn Chan
Online customer service kept putting me through a loop for two months about replacing my phone along with other stores. But this store got my issue resolved the day I went in and just had to wait two weeks for them to receive my phone.
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September 2023 by Nels Akerberg
Very professional and helpful representative. Anyone in business would love to have him as an example of a professional. Mustafa and Keomiwere great.
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March 2023 by Michelle Jackson
These ladies literally are the most disrespectful people to represent this company.
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March 2023 by Haley Atkinson
Tabitha d is the absolute best
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January 2023 by Journey McGee
I don't know what's going on with y'all's service but for the last month or so my data just randomly goes to no service why am I paying as much as I do for shotty service while I'm in town I could understand the boonies but I'm in town a city no less now I've been with metro for over a year now and it's like it's just went down hill and hasn't stop. If it don't stop I might as well go to cricket because at least their service works in town??♀️or hell go back to boost they worked in town too. All I'm saying is get your stuff together before your loyalty customers start looking for providers who are going to actually give them the service their paying for instead of whatever you call this fix your towers and quit lying saying you switched what tower my service is pining from.
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October 2022 by Michelle Stiers
These ladies literally are the most disrespectful people to represent this company.
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September 2022 by Nina Carpenter
The people were rudeAnd they charged me more than what I should have been
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August 2022 by Michelle McCormick
Boyfriend got new phone
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June 2022 by Sebastian Loera
Literally tried to perform a bait and switch. They game me a certain price for a phone and after paying, they told me I purchased a different phone and the one I wanted actually costs $100 more. They did not want to give a refund. In the end, after lots of struggling, the conflict was resolved. But I would've never expected this type of scam in a first world country like the USA. 0/10 would not recomended, will definitely be filing FTC complaint.
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May 2022 by Sebas Loera
Literally tried to perform a bait and switch. They game me a certain price for a phone and after paying, they told me I purchased a different phone and the one I wanted actually costs $100 more. They did not want to give a refund. In the end, after lots of struggling, the conflict was resolved. But I would've never expected this type of scam in a first world country like the USA. 0/10 would not recomended, will definitely be filing FTC complaint.
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February 2022 by Shantel g
Nuria and India were so helpful, helped me recover my Google account and all appreciate them!
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January 2022 by Elana Reed
The 2 ladies helped me get tablets for my kids as an Xmas gift. I'm glad they helped me and they were fast and simple..
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September 2021 by Christina Greenhaw
I am mad I went up on the 1st. I was overcharged then what they quoted me. Plus did 3 transactions then 1. My phone was 163.98 while other 2 was 196.91 and 228.47 She told me less then 500 here it's almost 590.00 just for upgrades! All was same phone and same price. Got charged 20 each for phone cases really. If I knew that I would of said no. So overpriced. Even my bill is 200 a month for not unlimited service. They even told me I could get another line for 15 couldn't get the line due to her mistake doing 3 transactions.Went up today because lady I spoke to on the 1 she said bring up old phones and u can either get discount on bill or maybe cash. Was a lie they only take if your doing upgrade or adding a line. Or just donate for free... You spend a lot of cash for phones and service and get nothing for them..
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September 2021 by Christy Fitzgibbons
Jenn is a wonderful representative of the store. Absolutely the most professional experience I have had in a long time. Thank you Jenn and metro pcs
